Healthcare Inbound Customer Service Agent

iSTA Solutions

. Answer inbound calls and respond to patient enquiries in a timely and courteous manner .

Posted 9/17/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional English communication skills and critical thinking abilities, particularly in interpreting insurance details. Proficient in managing patient inquiries and scheduling appointments while maintaining accurate records in a fast-paced healthcare environment.

Highest-signal resume keywords

Exceptional English Communication SkillsFamiliarity With US Healthcare InsuranceStrong Problem-Solving SkillsAbility To Remain Calm Under PressureEmpathy And Patience In Customer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information VerificationAppointment SchedulingRecord MaintenanceInsurance Detail Interpretation

Soft Skills

Strong Work EthicFast LearnerCritical ThinkingCustomer Service

Tools & Technologies

Scheduling System

Industry Keywords

MedicareMedicaidUS Healthcare

About the role

Key responsibilities & impact

Answer inbound calls and respond to patient enquiries in a timely and courteous manner
Verify patient insurance information, personal information, and co-payments
Schedule and reschedule appointments using the scheduling system
Provide patients with information on services
Input and update patient information in the scheduling system accurately
Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences

Requirements

What you’ll need

Exceptional English communication skills
Strong work ethic
Fast learner with strong problem-solving skills
Critical thinking, particularly when interpreting insurance details and making informed decisions
Ability to remain calm under pressure
Ability to display empathy and patience in addressing customer concerns
Familiarity with US healthcare insurance, including Medicare and Medicaid, is an added benefit
Must work 5-day rotating shifts during USA hours (EST), Monday–Sunday, including night shifts
Must work on both South African and U.S. public holidays
Mandatory fixed fibre line with minimum 25 Mbps upload and download speeds and wired Ethernet capability
Rain, LTE, 5G, or similar connections are not acceptable
Reliable backup power solution required for load shedding and outages, such as UPS, inverter, or solar

Benefits

Comp & perks

Compensation for South African public holidays in accordance with the BCEA
Fully remote work arrangement