Healthcare Quality & Data Coordinator

iSTA Solutions

. Follow up with local U.S. offices after client assessments to obtain assessment outcomes, next steps, and start-of-care updates . Monitor post-assessment cases and follow up on outstanding information to ensure no

Posted 10/2/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong data management and administrative skills, ensuring accurate record-keeping and effective communication with U.S. teams. Capable of managing multiple cases and follow-ups while maintaining attention to detail and workflow consistency.

Highest-signal resume keywords

Quality Assurance ExperienceCRM AdministrationData ManagementStrong Attention To DetailOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ManagementQuality AssuranceQuality ControlCRM AdministrationWorkflow Management

Soft Skills

Strong Problem-Solving SkillsExcellent Communication SkillsOrganisational SkillsAbility To Work Independently

Tools & Technologies

HubSpotCRM SystemsInformation-Management Platforms

Industry Keywords

Healthcare AdministrationU.S. HealthcareHome CareMedical AdministrationBPO Environment

About the role

Key responsibilities & impact

Follow up with local U.S. offices after client assessments to obtain assessment outcomes, next steps, and start-of-care updates
Monitor post-assessment cases and follow up on outstanding information to ensure no lead, case, or next step is missed
Update HubSpot and internal CRM systems with assessment outcomes, client decisions, workflow stages, and relevant notes
Maintain accurate and up-to-date records across relevant systems
Review information for accuracy, completeness, and consistency and identify missing or incorrect information
Communicate professionally with U.S. office teams via email, phone, and internal systems
Follow up with offices when updates are outstanding and ensure relevant information is captured correctly
Contact clients when assigned to gather feedback and communicate information internally
Ensure information received from offices is accurately reflected in relevant CRM and workflow stages
Escalate discrepancies, missing information, or concerns requiring clarification
Track recurring issues and identify opportunities to improve workflow, data quality, and follow-up processes
Manage multiple cases and follow-ups in a thorough and organised manner
Work closely with internal teams to ensure information is communicated accurately and workflow requirements are consistently followed

Requirements

What you’ll need

Previous experience in Quality Assurance, Quality Control, Healthcare Administration, Operations, Data Management, CRM Administration, Coordination, or a similar role
Experience working with CRM systems, databases, or other information-management platforms
Strong attention to detail with the ability to identify missing, incorrect, or inconsistent information
Excellent organisational and follow-up skills
Strong written and verbal English communication skills
Professional communication skills, particularly when dealing with U.S. teams or international stakeholders
Ability to manage multiple cases, tasks, and follow-ups while maintaining accurate records
Strong data-capturing and administrative skills
Ability to work systematically and ensure that outstanding items are followed through to completion
Comfortable working with repetitive processes while maintaining accuracy and consistency
Strong problem-solving skills and the ability to identify when information requires clarification or escalation
Ability to work independently and take ownership of assigned tasks
Previous exposure to U.S. healthcare, home care, medical administration, or a U.S.-based BPO environment would be advantageous
Comfortable working in a role that is primarily admin-facing rather than directly client-facing
Fixed fibre line with minimum 25 Mbps upload and download speed, supporting a wired Ethernet connection
Reliable power backup solution for load shedding and power outages