Intake & Recruitment Coordinator – Maternity Stand-In

iSTA Solutions

. Manage the intake process for new families and clients, gathering and recording accurate information from first contact .

Posted 9/17/2026contractRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and recruitment capabilities, with a focus on maintaining accurate records and delivering exceptional service. Proficient in managing multiple priorities in a fast-paced environment while fostering positive relationships with clients and candidates.

Highest-signal resume keywords

Client EngagementRecruitment ExperienceVerbal And Written Communication SkillsAttention To DetailProblem-Solving Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intake Process ManagementCandidate ScreeningJob AdvertisingInterview CoordinationRecord Maintenance

Soft Skills

Interpersonal SkillsRelationship BuildingProactive NatureResults-OrientedMultitasking Ability

Tools & Technologies

Internal SystemsWired Ethernet

Industry Keywords

Customer ServiceClient-Facing ExperiencePsychology DegreeFast-Paced EnvironmentExceptional Service

About the role

Key responsibilities & impact

Manage the intake process for new families and clients, gathering and recording accurate information from first contact
Guide new clients through onboarding requirements and explain next steps clearly
Coordinate with the clinical/operations team for smooth handover after intake
Maintain accurate, up-to-date intake records in internal systems
Follow up proactively to keep new clients engaged through the pipeline
Support end-to-end recruitment, including sourcing, screening, and shortlisting candidates
Post and manage job adverts across relevant platforms
Conduct initial candidate screening calls and coordinate interview scheduling
Maintain and update the candidate pipeline with timely applicant communication
Partner with hiring managers to understand role requirements and represent the company positively
Promote the company as an employer of choice and present roles engagingly to candidates
Communicate professionally with families, therapists, and candidates via phone, email, and other channels
Build and maintain positive relationships across every touchpoint
Deliver exceptional service during every interaction
Work with relevant managers to ensure smooth daily operations across both functions

Requirements

What you’ll need

Previous customer service, client-facing, or recruitment experience is essential
A degree in Psychology or a related field is advantageous
Excellent verbal and written English communication skills
A confident, outgoing personality with strong interpersonal and relationship-building skills — a people's person
Driven and results-oriented, with a natural, sales-minded approach to engaging clients and candidates
Highly organised with exceptional attention to detail and accuracy
Proven ability to multitask and manage competing priorities across two functions without losing focus
Proactive nature with the ability to take initiative and get things done without constant supervision
Comfortable thriving in a fast-paced, dynamic environment
Strong problem-solving and solutions-driven mindset
Professional, dependable, and passionate about providing exceptional service to both clients and candidates
Must work Monday–Friday, 15:00–00:00 South African time, subject to change based on US daylight saving time and operational requirements
Fixed fibre line with minimum 25 Mbps upload and download speed, supporting wired Ethernet, is mandatory
Reliable power backup solution is required
Ability to work on South African and US public holidays

Benefits

Comp & perks

Fully remote working role
Compensation for South African public holidays in accordance with the BCEA