Patient Services Coordinator

iSTA Solutions

. Review dentists' clinical notes following patient visits to ensure documentation meets Medicare and Medicaid compliance requirements.

Posted 11/9/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in US healthcare administration and patient coordination, with a strong focus on Medicare and Medicaid compliance. Proficient in managing patient records and treatment authorizations while maintaining exceptional organizational and communication skills.

Highest-signal resume keywords

US Healthcare Administration ExperienceMedicare And Medicaid FamiliarityPatient Records ManagementStrong Verbal And Written CommunicationOrganizational And Time-Management Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient CoordinationTreatment Authorization ManagementDocumentation ReviewTask MonitoringRecord Keeping

Soft Skills

Attention To DetailFollow-Through And AccountabilityAdaptability In Fast-Paced Environments

Tools & Technologies

Internal SystemsTask DashboardsCommunication Platforms

Industry Keywords

Healthcare ComplianceInsurance DocumentationPatient Treatment PlansInbound And Outbound CallsSouth African And U.S. Public Holidays

About the role

Key responsibilities & impact

Review dentists' clinical notes following patient visits to ensure documentation meets Medicare and Medicaid compliance requirements.
Monitor patient treatment plans and track progress through multi-step procedures.
Ensure all required actions and follow-ups are completed.
Contact patients' responsible parties, including family members, Powers of Attorney and social workers, to obtain approval for additional treatments and procedures.
Follow up on outstanding treatment authorisations and ensure approvals are received before procedures proceed.
Liaise with the internal scheduling team to flag patients requiring return visits or additional appointments.
Handle a high volume of inbound and outbound calls and emails from facility staff, families and healthcare professionals.
Maintain accurate patient records, update internal systems and monitor task dashboards.
Proactively identify outstanding items and ensure no patient follow-ups or administrative requirements are missed.

Requirements

What you’ll need

Previous experience in US healthcare administration, medical administration or patient coordination.
Familiarity with US healthcare processes, particularly Medicare and Medicaid.
Experience working with patient records, insurance documentation, healthcare providers or treatment authorisations.
Excellent organisational and time-management skills, with the ability to prioritise multiple tasks independently.
Strong verbal and written communication skills, with confidence handling phone calls and email correspondence.
Exceptional attention to detail, particularly when reviewing documentation and maintaining accurate records.
Strong follow-through and accountability when managing outstanding tasks and patient requirements.
Comfortable working in a fast-paced environment where priorities can change throughout the day.
Tech-savvy, with the ability to learn new systems and platforms quickly.
A fixed fibre line with a minimum speed of 25 Mbps upload and download is mandatory.
Ability to support a wired Ethernet connection.
A reliable power backup solution is required.
Must be based in South Africa.
Must be available to work Monday to Friday, 16:00–01:00 SAST, subject to US daylight saving changes.
Required to work on South African and U.S. public holidays.

Benefits

Comp & perks

Compensation for South African public holidays in accordance with the BCEA