Service Coordination Specialist

iSTA Solutions

. Coordinate caregiver schedules for an assigned geographical area, prioritising upcoming shifts and urgent same-day coverage .

Posted 10/24/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in caregiver scheduling and workforce coordination, ensuring effective communication and relationship-building with clients, families, and caregivers. Proficient in managing multiple systems and maintaining accurate records while adapting to changing priorities.

Highest-signal resume keywords

Scheduling ExperienceOrganisational SkillsVerbal And Written CommunicationProblem-Solving SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce CoordinationAdministrationCustomer ServiceRecord-KeepingMultitasking

Soft Skills

Empathetic CommunicationEmotional ResilienceIndependenceTeam Collaboration

Tools & Technologies

Multiple Computer SystemsCommunication Channels

Industry Keywords

Caregiver SchedulingService DisruptionsClient RelationshipsShift ConfirmationsCoverage Gaps

About the role

Key responsibilities & impact

Coordinate caregiver schedules for an assigned geographical area, prioritising upcoming shifts and urgent same-day coverage
Match caregivers to clients based on availability, suitability, location and care requirements
Respond to cancellations and call-outs, sourcing replacements to minimise service disruptions
Maintain backup caregiver options and monitor schedules for potential coverage gaps
Communicate with clients, families and caregivers about appointments, delays, schedule changes and service concerns
Follow up on caregiver confirmations, attendance and reliability issues, escalating concerns where necessary
Build positive relationships with clients and families while maintaining professional accountability with caregivers
Maintain accurate records of schedules, communications, shift confirmations and outcomes across multiple systems
Collaborate with colleagues to coordinate coverage, share updates and prevent duplicated efforts
Prioritise urgent matters and escalate staffing challenges when additional support is required

Requirements

What you’ll need

Experience in scheduling, dispatch, workforce coordination, administration, customer service or a similar role
Excellent verbal and written English communication skills
Strong organisational and multitasking abilities
Confidence using multiple computer systems and communication channels simultaneously
Strong problem-solving skills and the ability to work under pressure
Professional, empathetic communication and confidence handling difficult conversations
Emotional resilience and the ability to manage changing priorities
High attention to detail and accurate record-keeping
Ability to work independently while contributing effectively to a team
Fixed fibre line with a minimum speed of 25 Mbps upload and download and wired Ethernet capability
Reliable backup power for load shedding or outages
Ability to work Monday–Friday, 8:30 AM–5:00 PM EST / 2:30 PM–11:00 PM South African time
Availability to work on South African and U.S. public holidays

Benefits

Comp & perks

Compensation for South African public holidays in accordance with the BCEA
Fully remote work environment