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Order to Cash Specialist
iSupport Worldwide. Support APAC Order-to-Cash operations and maintain the integrity of customer accounts.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Accounts Receivable processes, including invoice creation, payment application, and account reconciliation, while maintaining strong relationships with APAC customers and stakeholders. Proficient in Microsoft Excel for data analysis and reporting, with a focus on improving operational efficiency and customer experience.
Highest-signal resume keywords
Accounts Receivable ExperienceMicrosoft Excel ProficiencyInvoice Creation and ReviewAPAC Customer SupportProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Invoice CreationCredit Memo ProcessingDebit Memo ProcessingCash ApplicationAccount ReconciliationKPI MonitoringERP Systems ExperienceOrder-to-Cash ProcessTax ValidationPayment Processing
Soft Skills
Excellent Communication SkillsOrganizational SkillsAttention to DetailTime ManagementAdaptability
Tools & Technologies
Microsoft OfficeMicrosoft ExcelERP SystemsAccounts Receivable Applications
Industry Keywords
FinanceBusiness AdministrationRetailConsumer ProductsManufacturingDistributionCash ApplicationCreditCollectionsOrder-to-Cash
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Support APAC Order-to-Cash operations and maintain the integrity of customer accounts.
- Create and review invoices, credit memos, debit memos, and rebills.
- Validate customer, tax, and purchase order requirements.
- Monitor invoice delivery and resolve delivery failures.
- Process customer receipts and remittances.
- Apply payments, including partial, short-pay, and overpayment scenarios.
- Perform daily reconciliations.
- Research and resolve unapplied cash.
- Coordinate with customers and stakeholders to obtain missing remittances.
- Manage deductions and chargebacks and partner with business teams to resolve disputes.
- Perform account reconciliations and support month-end close activities.
- Maintain audit-ready documentation and adhere to approval controls.
- Monitor KPIs and support automation initiatives.
- Identify opportunities to improve OTC processes, controls, efficiency, and customer experience.
- Support other Finance and Accounts Receivable activities or management directives as required.
- Develop working relationships with APAC customers, Sales teams, Account Managers, Finance teams, and other stakeholders.
- Manage differences in customer requirements, payment practices, and business processes across APAC markets.
- Escalate issues appropriately and maintain ownership until resolution.
Requirements
What you’ll need- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- 3 years of relevant Accounts Receivable, Credit, Collections, Cash Application, or Order-to-Cash experience.
- Excellent written and verbal communication skills in English.
- High level of competency with Microsoft Office programs, with advanced knowledge of and experience with Microsoft Excel, including pivot tables and VLOOKUPs.
- Ability to respond effectively to sensitive inquiries or complaints.
- Solid problem-prevention and problem-solving skills.
- Excellent organizational skills, with strong attention to detail and time management.
- Willingness to adapt to changing business needs and deadlines.
- Experience supporting APAC customers or regional operations.
- Experience in retail, consumer products, manufacturing, distribution, or a similar environment.
- Experience working with multiple customer accounts and/or multiple markets.
- Experience working with ERP systems and Accounts Receivable applications.
Benefits
Comp & perks- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room