iSupport Worldwide

General

• Support APAC Order-to-Cash operations and maintain the integrity of customer accounts.
• Create and review invoices, credit memos, debit memos, and rebills.
• Validate customer, tax, and purchase order requirements.
• Monitor invoice delivery and resolve delivery failures.
• Process customer receipts and remittances.
• Apply payments, including partial, short-pay, and overpayment scenarios.
• Perform daily reconciliations.
• Research and resolve unapplied cash.
• Coordinate with customers and stakeholders to obtain missing remittances.
• Manage deductions and chargebacks and partner with business teams to resolve disputes.
• Perform account reconciliations and support month-end close activities.
• Maintain audit-ready documentation and adhere to approval controls.
• Monitor KPIs and support automation initiatives.
• Identify opportunities to improve OTC processes, controls, efficiency, and customer experience.
• Support other Finance and Accounts Receivable activities or management directives as required.
• Develop working relationships with APAC customers, Sales teams, Account Managers, Finance teams, and other stakeholders.
• Manage differences in customer requirements, payment practices, and business processes across APAC markets.
• Escalate issues appropriately and maintain ownership until resolution.

Explore Order to Cash Specialist at iSupport Worldwide. Review requirements and application details.

Order to Cash Specialist

Cloud Engineer

• Design, develop, and deploy AI agents capable of performing multi-step tasks and automating business workflows
• Build agents using Microsoft Foundry, Azure AI Agent Service, LangGraph, Semantic Kernel, or similar technologies
• Develop tool calling, function execution, retrieval-augmented generation, memory management, and workflow orchestration capabilities
• Integrate agents with internal applications, external APIs, databases, Microsoft Teams, SharePoint, Outlook, OneDrive, calendars, and other enterprise systems
• Implement multi-agent workflows, human-in-the-loop approvals, security guardrails, authentication, authorization, delegated permissions, application permissions, app registrations, and OBO flows
• Test, evaluate, and optimize agent accuracy, reliability, performance, latency, scalability, and cost
• Fine-tune and customize commercial and open-source LLMs, including Llama, Qwen, and Mistral
• Prepare training datasets, perform preprocessing, and develop model evaluation pipelines
• Apply LoRA and QLoRA and support model serving, quantization, and inference optimization
• Provision, configure, and manage Microsoft Azure infrastructure for AI applications
• Work with Azure AI Foundry, Azure OpenAI Service, Azure App Service, Azure Functions, Azure Container Apps, Azure AI Search, Azure Storage, databases, Azure Key Vault, Azure Monitor, Application Insights, and Microsoft Entra ID
• Build and maintain CI/CD pipelines using Azure DevOps
• Manage source control, deployments, and environment configurations using Git and Azure DevOps
• Support infrastructure as code using Terraform or Bicep
• Implement monitoring, logging, error handling, troubleshooting, and production maintenance
• Optimize cloud infrastructure for performance, reliability, security, and cost
• Collaborate with clients and deliver training or knowledge-transfer sessions when needed

Explore AI Engineer – Agentic AI, Cloud Infrastructure at iSupport Worldwide. Review requirements and application details.

Open roles

Order to Cash Specialist

AI Engineer – Agentic AI, Cloud Infrastructure