Subscription Manager

iSupport Worldwide

. Verify pricing, billing frequency, contract term, and product/SKU mapping for new subscriptions in Stripe and Salesforce .

Posted 11/6/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in subscription operations, billing reconciliation, and financial analysis across systems like Stripe, NetSuite, and Salesforce. Proficient in managing subscription configurations, payment recovery, and compliance with ASC 606 Revenue Recognition.

Highest-signal resume keywords

Subscription Operations ManagementStripe Configuration and ReportingNetSuite and Salesforce ReconciliationFinancial Analysis and ReconciliationAttention to Detail and Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Subscription OperationsBilling OperationsAccounts ReceivableData AnalysisReconciliationPayment RecoveryASC 606 Revenue RecognitionMicrosoft ExcelSaaS BillingProcess Improvement

Soft Skills

Attention to DetailTime ManagementOrganizational SkillsAnalytical Skills

Tools & Technologies

StripeNetSuiteSalesforceAI ToolsLLM-based Tools

Industry Keywords

Recurring RevenueSubscription BillingFinancial OperationsDocumentation Discipline

About the role

Key responsibilities & impact

Verify pricing, billing frequency, contract term, and product/SKU mapping for new subscriptions in Stripe and Salesforce
Coordinate upgrades, downgrades, plan changes, and proration calculations
Coordinate renewal pricing with Sales and ensure terms flow from Salesforce through Stripe into NetSuite
Maintain documentation for subscription configurations, pricing logic, and exception handling
Coordinate renewal cycles and surface concerns early
Manage sales tax accuracy across operating states
Monitor daily auto-pay activity, identify failed transactions, and initiate recovery procedures
Coordinate with customers, Customer Success, and Sales on payment failures, expired cards, and bank transfer issues
Track recovery rates and escalate persistent failures or chronic issues to Finance leadership
Perform monthly reconciliation between Stripe transactions and NetSuite revenue and accounts receivable balances
Investigate and resolve Stripe-to-NetSuite discrepancies and document root causes and corrective actions
Maintain Salesforce, Stripe, and NetSuite integration health; flag automation breaks and sync issues
Reconcile deferred revenue between Stripe and NetSuite
Support month-end close deliverables for subscription and deferred revenue
Partner with Finance, Sales, Customer Success, and Operations on subscription questions and process improvements
Surface trends, risks, and recurring subscription-book issues with recommendations to Finance leadership
Identify automation opportunities and propose AI-enabled workflow improvements
Develop and maintain SOPs for subscription operations, process consistency, and onboarding

Requirements

What you’ll need

Associate degree in Finance, Accounting, Business, or a related field
3–5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role
Working proficiency in Microsoft Excel, including data analysis and reconciliation (sorting, filtering, pivot tables, formulas)
Strong attention to detail, accuracy, and documentation discipline
Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies
Effective time-management and organizational skills with the ability to manage recurring cycles and competing priorities across the business
Hands-on experience with Stripe, including subscription configuration, failed payment recovery, and reporting
Strong working fluency with NetSuite and Salesforce, with experience reconciling subscription activity across both systems
Background in SaaS, recurring revenue, or subscription billing environments
Comfort using AI / LLM-based tools to accelerate analytical and operational workflows
Working knowledge of ASC 606 Revenue Recognition

Benefits

Comp & perks

Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
Weekly engagement activities with prizes that are up to Php 3,000
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room