IT Support Specialist

IT Company

. Provide hands-on technical support as the primary contact for reactive, ticket-based service desk work .

Posted 9/28/2026full-timeKnoxville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates hands-on technical support capabilities in Windows and macOS environments, with a strong focus on troubleshooting hardware, software, and network issues. Proficient in using AI tools for automation and problem-solving while maintaining clear communication with clients.

Highest-signal resume keywords

Windows SupportNetworking FundamentalsAI Tools ProficiencyCompTIA A+ CertificationClient-Facing IT Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTicket-Based SupportMicrosoft 365 AdministrationTCP/IPDNSDHCPScriptingAutomationActive DirectoryVMs

Soft Skills

Clear CommunicationOwnership MentalityCoachableGood JudgmentPatience

Tools & Technologies

AI ToolsMicrosoft 365Ticketing SystemHome LabsFirewallsVPNs

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+

Industry Keywords

MSP SupportTechnical SupportClient CommunicationProblem-SolvingIT Projects

Tech Stack

Tools & technologies

DNSFirewallsMacOSTCP/IP

About the role

Key responsibilities & impact

Provide hands-on technical support as the primary contact for reactive, ticket-based service desk work
Respond to support requests by phone, email, Teams, or ticketing system
Categorize, prioritize, troubleshoot, and resolve incoming issues
Troubleshoot hardware, software, and network issues
Research unfamiliar problems, test solutions, and identify root causes
Support Windows and macOS environments, TCP/IP, DNS, DHCP, and Microsoft 365 administration
Use AI tools and automation to improve troubleshooting and reduce busy work
Flex into IT projects, security, and networking as needed
Document issues, attempted solutions, and resolutions
Communicate with clients in plain language, set expectations, and follow up through resolution
Collaborate with other engineers and learn from their problem-solving approaches
Identify recurring issues and recommend root-cause improvements

Requirements

What you’ll need

Some real, hands-on experience with computers, networks, or technology, including professional IT work, an MSP help desk, military or technical training, or a serious self-taught or home lab background
Track record of figuring things out, including building, fixing, automating, or repairing something independently
Basic understanding of Windows environments, networking fundamentals, and common business applications
Comfortable using AI tools such as Copilot or Claude to research, troubleshoot, or automate work
Strong ownership mentality
Good judgment when making changes that affect a client's environment
Clear, patient communication with nontechnical people
Coachable and willing to ask questions
Reliable and able to contribute from day one
CompTIA A+, Network+, or Security+ completed or actively being pursued is a bonus
Experience with AI tools, scripting, automations, home labs, networks, servers, VMs, Microsoft 365, Active Directory, firewalls, VPNs, MSP support, or client-facing IT support is a bonus
Reliable transportation
Able to lift 50 or more pounds

Benefits

Comp & perks

Competitive salary and benefits package
Real opportunities to grow and expand your skill set across different areas of IT
Hybrid or remote options
Health, dental, and vision insurance
401(k) plan with company contribution
Responsible PTO Policy (No set limit as long as it is approved by manager)