IT Company

IT Support

• Provide hands-on technical support as the primary contact for reactive, ticket-based service desk work
• Respond to support requests by phone, email, Teams, or ticketing system
• Categorize, prioritize, troubleshoot, and resolve incoming issues
• Troubleshoot hardware, software, and network issues
• Research unfamiliar problems, test solutions, and identify root causes
• Support Windows and macOS environments, TCP/IP, DNS, DHCP, and Microsoft 365 administration
• Use AI tools and automation to improve troubleshooting and reduce busy work
• Flex into IT projects, security, and networking as needed
• Document issues, attempted solutions, and resolutions
• Communicate with clients in plain language, set expectations, and follow up through resolution
• Collaborate with other engineers and learn from their problem-solving approaches
• Identify recurring issues and recommend root-cause improvements

IT Support Specialist