IT Labs

Software Engineer

• Develop, configure, and maintain workflows within BMC Remedy / BMC Helix ITSM
• Support and improve billing and invoicing-related workflows and automation
• Troubleshoot failed billing tasks and workflow processes, identify root causes, and manage successful reprocessing
• Analyze issues involving financial data structures and chartfields
• Maintain and improve integrations between Remedy/Helix and external ERP systems
• Update billing logic, workflow configurations, and automation rules as business requirements change
• Support billing-rate changes and system preparation related to fiscal year-end and financial close activities
• Develop and modify dashboards within Remedy / Helix ITSM
• Investigate production issues and help stabilize workflows in time-sensitive environments
• Document system configurations, workflow changes, troubleshooting procedures, and technical solutions
• Participate in knowledge-transfer activities and collaborate with technical and business stakeholders
• Trace failed workflows across systems, implement fixes, and ensure successful completion
• Work with technical teams and business stakeholders on business-critical financial processes and fiscal deadlines

Senior BMC Remedy/Helix ITSM Developer