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Partner Success Manager
IT Management Corporation. Serve as the primary point of contact for a portfolio of channel partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in channel sales and partner management, with a strong focus on building relationships and driving partner-sourced revenue. Proficient in onboarding partners, developing training materials, and managing partner pipelines using CRM tools.
Highest-signal resume keywords
Channel Sales ExperiencePartner ManagementCRM Pipeline ManagementPublic Sector Sales ExperienceRelationship-Building Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Partner Pipeline ManagementSales Best PracticesTraining Material DevelopmentCo-Sell StrategyAccount Planning
Soft Skills
Relationship-BuildingExecutive-Level CommunicationOrganizational SkillsAdaptabilityCollaboration
Tools & Technologies
HubSpotSalesforceCRM Platforms
Industry Keywords
VARMSPUCaaSNetworkingCybersecuritySLED Market Dynamics
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Serve as the primary point of contact for a portfolio of channel partners
- Build trust with partner sales leads, technical teams, and executive stakeholders
- Conduct regular business reviews to assess pipeline health, address blockers, and align on shared goals
- Monitor partner engagement and proactively address risks affecting co-sell revenue or renewals
- Coordinate with sales, engineering, operations, and leadership to resolve issues and remove friction
- Onboard new partners and run enablement programs covering ITMC and 101VOICE solutions, SLED market dynamics, and sales best practices
- Identify co-sell, joint account planning, and expanded solution opportunities
- Develop and maintain partner-facing training materials, playbooks, and competitive positioning guides
- Track partner-sourced and partner-influenced pipeline and advance deals through close
- Coordinate hand-offs on partner-driven deals and deployments
- Support partner registrations, deal registration management, and vendor alliance activities
- Maintain partner records, engagement logs, and pipeline data in the CRM
- Share partner feedback and market intelligence to improve ITMC's channel program and product offerings
Requirements
What you’ll need- 3–5 years of experience in channel sales, partner management, or partner success within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment
- Demonstrated track record of managing a portfolio of reseller or technology partners and driving partner-sourced revenue
- Experience supporting or selling into public sector, government, or education (SLED) markets preferred
- Familiarity with networking, cloud, cybersecurity, unified communications as a service (UCaaS), or managed services solutions
- Strong relationship-building, facilitation, and executive-level communication skills
- Experience managing partner pipelines in a CRM platform such as HubSpot or Salesforce
- Organized, self-directed, and comfortable managing multiple partner relationships and priorities simultaneously
- Ability to build credibility with partner sales and technical teams
- Ability to translate complex solutions into partner training and tools
- Collaborative, adaptable, and accountable in a fast-paced environment
Benefits
Comp & perks- Competitive compensation and performance-based incentives
- Opportunities for professional growth and career advancement
- Remote work availability