IT Management Corporation

Customer Success Manager

• Serve as the primary point of contact for a portfolio of channel partners
• Build trust with partner sales leads, technical teams, and executive stakeholders
• Conduct regular business reviews to assess pipeline health, address blockers, and align on shared goals
• Monitor partner engagement and proactively address risks affecting co-sell revenue or renewals
• Coordinate with sales, engineering, operations, and leadership to resolve issues and remove friction
• Onboard new partners and run enablement programs covering ITMC and 101VOICE solutions, SLED market dynamics, and sales best practices
• Identify co-sell, joint account planning, and expanded solution opportunities
• Develop and maintain partner-facing training materials, playbooks, and competitive positioning guides
• Track partner-sourced and partner-influenced pipeline and advance deals through close
• Coordinate hand-offs on partner-driven deals and deployments
• Support partner registrations, deal registration management, and vendor alliance activities
• Maintain partner records, engagement logs, and pipeline data in the CRM
• Share partner feedback and market intelligence to improve ITMC's channel program and product offerings

Explore Partner Success Manager at IT Management Corporation. Review requirements and application details.