Client Success Manager

iT1

. Act as the primary communication liaison between clients and internal teams, including sales, services, and other key stakeholders .

Posted 9/29/2026full-timeTempe • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and communication skills, with a focus on delivering strategic solutions and managing projects independently. Possesses a deep understanding of IT service offerings and the ability to engage effectively with C-level executives.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementIT Services Industry ExperienceExceptional Communication SkillsStrategic Solution Recommendation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Proactive MindsetOwnership-DrivenConfident PresenterSkilled FacilitatorAnalytical Skills

Certifications & Qualifications

Customer/Client Success Certifications

Industry Keywords

IT ServicesManaged Service Provider (MSP)C-Level EngagementStakeholder ManagementService Review Calls

About the role

Key responsibilities & impact

Act as the primary communication liaison between clients and internal teams, including sales, services, and other key stakeholders
Deliver on client commitments and take full ownership of issue resolution
Build and maintain strong relationships with clients and internal and external stakeholders
Maintain a deep understanding of iT1 service offerings and each client’s contractual scope
Plan, prepare, and lead regular service review calls with active clients
Stay informed on iT1 supported technologies to facilitate conversations around client challenges and opportunities
Discover client business objectives and proactively recommend strategic solutions aligned with long-term goals
Independently manage projects and deliverables with minimal oversight
Conduct scheduled client meetings and data review cadences
Resolve urgent issues and manage multiple deadlines and shifting priorities
Collaborate with internal stakeholders while keeping the client experience central

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience (5+ years in an IT business role engaging with C-level executives and IT leadership)
Experience in the IT services industry strongly desired (prior work with an MSP a plus)
Exceptional written and verbal communication skills, with a strong ability to analyze and articulate data trends
Confident presenter and skilled facilitator, capable of leading meetings and delivering impactful presentations to both clients and internal teams
Proactive, ownership-driven mindset with a strong receptiveness to feedback and continuous improvement
Any technical certifications preferred, but not required
Certifications in Customer/Client Success, not required
Ability to sit at a computer for 8 hours per day
Keyboarding for 8 hours per day
Near vision for working with small objects or reading small print
Ability to speak and communicate information to clients and coworkers
Hearing ability for in-person speech, telephone, and other sounds

Benefits

Comp & perks

Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases
Most major holidays off
401(k) Plan with employer match
Onsite Fitness Center
Onsite Monthly Massages