Customer Success Manager

• Act as the primary communication liaison between clients and internal teams, including sales, services, and other key stakeholders
• Deliver on client commitments and take full ownership of issue resolution
• Build and maintain strong relationships with clients and internal and external stakeholders
• Maintain a deep understanding of iT1 service offerings and each client’s contractual scope
• Plan, prepare, and lead regular service review calls with active clients
• Stay informed on iT1 supported technologies to facilitate conversations around client challenges and opportunities
• Discover client business objectives and proactively recommend strategic solutions aligned with long-term goals
• Independently manage projects and deliverables with minimal oversight
• Conduct scheduled client meetings and data review cadences
• Resolve urgent issues and manage multiple deadlines and shifting priorities
• Collaborate with internal stakeholders while keeping the client experience central

Client Success Manager

Full-stack Engineer

• Design, develop, test, deploy, and support production features across the full technology stack, including React and TypeScript, Node.js and Express APIs, PostgreSQL, a Rust network-proxy layer, and the AchieveDXP content-integration framework.
• Own significant platform components and technical initiatives from architecture and design through implementation, deployment, monitoring, reliability, and ongoing improvement.
• Develop and operationalize AI-enabled capabilities, including large language model features, agentic workflows, retrieval-augmented generation, evaluations, model selection, guardrails, and secure data-handling patterns.
• Maintain secure and reliable services for multi-tenant, per-facility deployments in Azure Kubernetes environments using Helm, Terraform, ArgoCD, containers, and CI/CD pipelines.
• Contribute to architecture decisions, engineering standards, code reviews, testing practices, technical documentation, and platform risk resolution.
• Partner with product, implementation, customer-facing, and engineering stakeholders to clarify requirements, explain technical tradeoffs, and deliver solutions addressing user and business needs.
• Participate in redesigning and scaling AchieveDXP for increased usage and expansion into adult education and workforce development programs.
• Mentor engineers, share technical knowledge, and strengthen a distributed, high-trust engineering culture.
• Perform other duties and responsibilities as assigned.

Client Success Manager

Senior Software Engineer