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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial excellence and sales transformation, with a strong focus on CRM optimization, data quality, and operational improvement. Proven ability to lead cross-functional teams and implement scalable solutions that enhance profitability and customer value.
Highest-signal resume keywords
Commercial ExcellenceSales TransformationCRM OptimizationData Quality ImprovementChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ProcessesOperational ImprovementData-Led Decision MakingValue-Based SellingStrategic Account Development
Soft Skills
Analytical SkillsProblem-SolvingInfluencing StakeholdersContinuous ImprovementCoaching and Training
Tools & Technologies
CRM SystemsWorkflow TechnologiesAI SolutionsAutomation Tools
Industry Keywords
B2B BusinessCommercial Operating ModelsNPSCSATSales Effectiveness
About the role
Key responsibilities & impact- Transform commercial performance across ITAB Group
- Turn successful local practices into scalable Group-wide capabilities
- Improve revenue quality, profitability, gross margin and conversion
- Embed consistent sales methods and go-to-market practices
- Strengthen pricing, solution selling, cross-selling and portfolio growth
- Standardise and improve commercial processes, governance and ways of working
- Lead development and adoption of the Group CRM operating model
- Improve CRM usage, data quality and pipeline visibility
- Simplify workflows and reduce duplication across the commercial organisation
- Identify practical uses for AI, automation and data across commercial activities
- Partner with IT, Digital and Business Systems to deliver scalable solutions
- Develop sector playbooks, value propositions and measurable customer-impact case studies
- Strengthen value-based selling, strategic account development and commercial leadership
- Partner with People & Culture on training, coaching and on-the-job development
- Coordinate commercial transformation across regions and functions
- Build relationships with senior leaders and commercial teams
- Use NPS and CSAT feedback to improve performance
- Establish a consistent commercial operating framework within the first 12 months
- Increase CRM adoption, data quality and pipeline visibility
- Deliver productivity gains through AI, automation and simpler processes
- Improve customer feedback and follow-up through NPS and CSAT programmes
Requirements
What you’ll need- Strong track record in commercial excellence, sales transformation, digital enablement or operational improvement within a complex B2B business
- Deep knowledge of commercial operating models, sales processes and change management
- Experience improving sales effectiveness, customer value, margins and commercial performance
- Strong knowledge of CRM, workflow technologies and data-led ways of working
- Ability to simplify complexity and focus teams on the highest-value opportunities
- Strong analytical, problem-solving and continuous-improvement skills
- Confidence influencing senior stakeholders across countries and functions
- Excellent written and spoken English
- Additional languages are an advantage
Benefits
Comp & perks- Career opportunities in an international workplace
- Diversity and good working conditions