ITAB Group

Head of Department

• Transform commercial performance across ITAB Group
• Turn successful local practices into scalable Group-wide capabilities
• Improve revenue quality, profitability, gross margin and conversion
• Embed consistent sales methods and go-to-market practices
• Strengthen pricing, solution selling, cross-selling and portfolio growth
• Standardise and improve commercial processes, governance and ways of working
• Lead development and adoption of the Group CRM operating model
• Improve CRM usage, data quality and pipeline visibility
• Simplify workflows and reduce duplication across the commercial organisation
• Identify practical uses for AI, automation and data across commercial activities
• Partner with IT, Digital and Business Systems to deliver scalable solutions
• Develop sector playbooks, value propositions and measurable customer-impact case studies
• Strengthen value-based selling, strategic account development and commercial leadership
• Partner with People & Culture on training, coaching and on-the-job development
• Coordinate commercial transformation across regions and functions
• Build relationships with senior leaders and commercial teams
• Use NPS and CSAT feedback to improve performance
• Establish a consistent commercial operating framework within the first 12 months
• Increase CRM adoption, data quality and pipeline visibility
• Deliver productivity gains through AI, automation and simpler processes
• Improve customer feedback and follow-up through NPS and CSAT programmes

Head of Group Commercial Excellence