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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Workforce Management system implementation and optimization, with strong capabilities in gathering business requirements, conducting User Acceptance Testing, and delivering end-user training. Proven ability to analyze budget data and support workforce planning initiatives while effectively collaborating with cross-functional teams.
Highest-signal resume keywords
Workforce Management (WFM)User Acceptance Testing (UAT)Business Requirements GatheringMicrosoft Office ProficiencyWorkforce Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workforce Management (WFM)User Acceptance Testing (UAT)Business Requirements GatheringBudget ConsolidationWorkforce AnalyticsTraining DevelopmentProcess ImprovementScheduling SystemsTimekeeping SystemsOrganizational Effectiveness
Soft Skills
Analytical SkillsProblem-Solving SkillsInterpersonal CommunicationCross-Functional CollaborationStakeholder Engagement
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook
Industry Keywords
Human Capital Management (HCM)Consulting ExperienceManufacturingConsumer ProductsCorporate Environments
About the role
Key responsibilities & impact- Support a large-scale Workforce Management system implementation and optimization initiative through the end of 2027
- Serve as liaison between business stakeholders and project teams
- Gather, analyze, and document WFM business requirements and system functionality
- Collaborate with stakeholders, project teams, and vendors to translate requirements into system solutions
- Plan, execute, and document User Acceptance Testing activities
- Identify, track, and help resolve testing issues and system enhancement opportunities
- Develop and deliver WFM training materials and end-user training programs
- Provide workforce management consulting and subject matter expertise throughout the project lifecycle
- Consolidate and analyze budget data into centralized reporting to support workforce planning and decision-making
- Assist with workforce planning, interview panel coordination, and hourly hiring activities
- Monitor project milestones and deliverables and provide status updates and recommendations
- Facilitate meetings, workshops, and stakeholder discussions to support project objectives and organizational readiness
- Work full-time on assignment with an ITAC client while employed by ITAC
Requirements
What you’ll need- 10+ years of directly related experience required
- Experience supporting Workforce Management (WFM), Human Capital Management (HCM), scheduling, timekeeping, or related business systems
- Proven experience gathering and documenting business requirements and translating them into effective solutions
- Experience coordinating and executing User Acceptance Testing (UAT) activities
- Ability to develop and deliver end-user training and support organizational change initiatives
- Strong analytical and problem-solving skills with the ability to manage multiple priorities and deadlines
- Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook
- Excellent verbal, written, and interpersonal communication skills
- Ability to work effectively with cross-functional teams and stakeholders at all organizational levels
- Preferred: Experience supporting Workforce Management system implementations, upgrades, or optimization projects
- Preferred: Background in business process improvement, workforce planning, or organizational effectiveness
- Preferred: Experience developing reporting tools, budget consolidation models, or workforce analytics dashboards
- Preferred: Familiarity with manufacturing, consumer products, or large corporate environments
- Preferred: Previous consulting experience supporting HR, operations, or workforce-related initiatives
- Preferred: Experience facilitating training sessions, workshops, or stakeholder engagement activities
Benefits
Comp & perks- Health, Vision, and Dental Insurance
- 401k & ESOP
- Life Insurance
- Short & Long-Term Disability
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Professional Development
- Wellness Program
- Safety Incentive Program
- 24/7 Chaplain Care
- Comprehensive benefits package
- Employee incentives
- Direct Stock Ownership
- Ongoing employer support, resources, and benefits during client assignment
