ITAC

Consultant

• Support a large-scale Workforce Management system implementation and optimization initiative through the end of 2027
• Serve as liaison between business stakeholders and project teams
• Gather, analyze, and document WFM business requirements and system functionality
• Collaborate with stakeholders, project teams, and vendors to translate requirements into system solutions
• Plan, execute, and document User Acceptance Testing activities
• Identify, track, and help resolve testing issues and system enhancement opportunities
• Develop and deliver WFM training materials and end-user training programs
• Provide workforce management consulting and subject matter expertise throughout the project lifecycle
• Consolidate and analyze budget data into centralized reporting to support workforce planning and decision-making
• Assist with workforce planning, interview panel coordination, and hourly hiring activities
• Monitor project milestones and deliverables and provide status updates and recommendations
• Facilitate meetings, workshops, and stakeholder discussions to support project objectives and organizational readiness
• Work full-time on assignment with an ITAC client while employed by ITAC

Workforce Management Consultant