Project Manager

iTech AG

. Lead delivery of ServiceNow platform sustainment, enhancement, and modernization for a federal client .

Posted 10/2/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $150,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading ServiceNow implementations and managing enterprise IT projects, with a strong focus on performance measurement, risk management, and compliance with federal IT standards. Proven ability to communicate effectively with stakeholders at all levels and manage cross-functional teams to deliver successful outcomes.

Highest-signal resume keywords

ServiceNow ImplementationProject ManagementAgile DeliveryFederal IT CompliancePerformance Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow PlatformITSMCSMHRSDSPMPerformance AnalyticsRisk ManagementQuality Control PlansMonthly Technical Progress ReportsFinancial Reporting

Soft Skills

Excellent CommunicationStakeholder ManagementTeam LeadershipProblem SolvingClient Liaison

Tools & Technologies

ServiceNow SPMAgile MethodologiesSAFe FrameworkDashboardsReporting Tools

Certifications & Qualifications

ServiceNow CSASAFe AgilistSAFe POPMServiceNow Micro Certification in Performance Analytics

Industry Keywords

Federal IT ContractOperational ReadinessPerformance-Based ContractsQASPSection 508 Compliance

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead delivery of ServiceNow platform sustainment, enhancement, and modernization for a federal client
Serve as the single point of accountability, escalation, and liaison among the COR, Contracting Officer, leadership, and product owners
Lead transition-in from award through core operational readiness at Day 30
Manage a prioritized backlog across ITSM, contact center, HRSD, CSM/Public Sector Digital Services, SPM, HAM/SAM, Virtual Agent, and scoped business applications
Run daily stand-ups, sprint reviews, retrospectives, Monthly Status Meetings, and Quarterly Roadmap Reviews
Maintain product roadmaps, release schedules, prioritization rationale, and Product Development Lifecycle statuses
Prepare and submit Monthly Technical Progress Reports and Monthly Financial Reports
Track expenditures, hours, and remaining balance on a labor-hour order
Own performance measurement, trend reviews, issue reporting, and AQL monitoring
Lead corrective action, root cause analysis, and corrective and preventive action plans
Enforce the Quality Control Plan and support the Government’s QASP
Review deliverables and maintain decision and action logs through closure
Maintain the risk register and escalate high or triggered risks
Manage roadmap, backlog, resource, decision, risk, and performance records in the client’s ServiceNow SPM instance
Integrate iTech AG and subcontractor personnel into one delivery cadence and training program
Monitor subcontractor performance and compliance
Plan capacity, maintain coverage, and remediate underperformance
Confirm training and communication plans and enablement materials before releases
Route changes affecting scope, funding, labor categories, or contract terms through the Contracting Officer
Perform other duties as assigned

Requirements

What you’ll need

5+ years of experience as a project manager leading enterprise IT implementations
Minimum of 3 years demonstrated experience leading ServiceNow implementations or ServiceNow operations and maintenance engagements
Hands-on working knowledge of the ServiceNow platform, including ITSM, CSM, HRSD, and SPM, and how platform upgrades affect customizations and scoped applications
Proven ability to serve as the primary client point of contact on a federal IT contract, working directly with the COR and Contracting Officer
Experience leading a contract transition-in, including knowledge transfer, access and GFI dependencies, and operational readiness gates
Experience managing combined prime and subcontractor delivery teams of architects, administrators, developers, business analysts, and testers
Experience delivering under performance-based contracts, including QASPs, Quality Control Plans, SLAs, AQLs, and corrective action processes
Experience preparing monthly technical progress and financial reports and tracking hours and burn on labor-hour or T&M task orders
Experience running Agile or SAFe delivery, including sprint ceremonies, Program Increment planning, and quarterly roadmaps
Experience developing dashboards and reporting within the ServiceNow platform, including Performance Analytics
Experience managing risks, issues, and dependencies across multiple concurrent workstreams
Excellent communication skills, including executive-level presentation ability with CIO-level stakeholders
Familiarity with federal IT security and compliance requirements, including ATO support and Section 508
Bachelor’s degree
U.S. citizenship is required
Ability to obtain and maintain a DOJ Public Trust
Preferred: ServiceNow CSA
Preferred: SAFe certification, for example SAFe Agilist or SAFe POPM
Preferred: ServiceNow Micro Certification in Performance Analytics
Preferred: Hands-on experience with ServiceNow SPM
Preferred: Experience with ServiceNow HAM/SAM, Virtual Agent, or Integration Hub initiatives
Preferred: Prior DOJ experience
Preferred: Experience in multi-office or federated operating models

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities