iTech AG

Project Manager

• Lead delivery of ServiceNow platform sustainment, enhancement, and modernization for a federal client
• Serve as the single point of accountability, escalation, and liaison among the COR, Contracting Officer, leadership, and product owners
• Lead transition-in from award through core operational readiness at Day 30
• Manage a prioritized backlog across ITSM, contact center, HRSD, CSM/Public Sector Digital Services, SPM, HAM/SAM, Virtual Agent, and scoped business applications
• Run daily stand-ups, sprint reviews, retrospectives, Monthly Status Meetings, and Quarterly Roadmap Reviews
• Maintain product roadmaps, release schedules, prioritization rationale, and Product Development Lifecycle statuses
• Prepare and submit Monthly Technical Progress Reports and Monthly Financial Reports
• Track expenditures, hours, and remaining balance on a labor-hour order
• Own performance measurement, trend reviews, issue reporting, and AQL monitoring
• Lead corrective action, root cause analysis, and corrective and preventive action plans
• Enforce the Quality Control Plan and support the Government’s QASP
• Review deliverables and maintain decision and action logs through closure
• Maintain the risk register and escalate high or triggered risks
• Manage roadmap, backlog, resource, decision, risk, and performance records in the client’s ServiceNow SPM instance
• Integrate iTech AG and subcontractor personnel into one delivery cadence and training program
• Monitor subcontractor performance and compliance
• Plan capacity, maintain coverage, and remediate underperformance
• Confirm training and communication plans and enablement materials before releases
• Route changes affecting scope, funding, labor categories, or contract terms through the Contracting Officer
• Perform other duties as assigned

ServiceNow

• Establish and run the ServiceNow Field Service Management practice within iTech AG’s Solutions organization
• Serve as principal solution architect for Intelas’ Next Generation CMMS program
• Own technical standards, reference architectures, design patterns, delivery quality, and reusable FSM capabilities across iTech AG engagements
• Conduct design and code reviews, project health checks, and escalation support
• Build reusable accelerators, scoped applications, integration patterns, demo environments, estimating models, and delivery playbooks
• Lead technical discovery, client workshops, solution shaping, level-of-effort and staffing estimates, proposals, orals, and demonstrations
• Partner with Business Development and Solutions leadership on FSM offering development and go-to-market strategy
• Set technical direction, mentor architects and developers, define certification expectations, and participate in hiring evaluations
• Advise on FSM staffing and resource allocation
• Own FSM enablement, certification paths, training plans, and knowledge sharing
• Track ServiceNow FSM and EAM roadmaps and translate capabilities into offerings and client roadmaps
• Support ServiceNow partner relationship, product specializations, enablement, tier advancement, and joint pursuits
• Own end-to-end Intelas CMMS architecture across FSM, EAM/CMDB, CSM/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist
• Author and maintain the Technical Solution Document, including architecture diagrams, data model, integration patterns, and security model
• Architect and lead Work Order Management, Task Management, Scheduling and Dispatch, mobile workforce, customer self-service, inventory, asset management, route optimization, and resource coordination
• Configure work order lifecycles, dispatch models, assignment rules, workflows, technician skills, scheduling, overtime approvals, and customer-facing outputs
• Support service requests, appointment booking, ticket visibility, scheduling preferences, customer communications, portals, and Virtual Agent experiences
• Design mobile field service experiences with offline functionality and mobile work execution
• Configure time tracking, labor tracking, field activity reporting, collaboration, ETA notifications, reminders, and job status updates
• Design and govern integrations with OEM manuals, utilization data, RFID/RTLS, shipment tracking, recall vendors, customer SSO, and Snowflake
• Support EAM configuration and data migration, including asset hierarchies, preventive maintenance, parts/inventory, tables, PMs, and checklists
• Support Clinical Device Management workflows and AI-assisted use cases
• Build complex custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations
• Participate in Agile/Now Create ceremonies and maintain TSD updates each sprint
• Lead code and design reviews, enforce platform best practices, support upgrades and performance optimization, troubleshoot defects and production issues
• Ensure compliance with data governance, quality/compliance, and platform security requirements
• Contribute to documentation, knowledge transfer, operational readiness, change management, and end-user adoption

ServiceNow FSM Practice Lead

• Design, configure, and develop solutions across the ServiceNow platform in alignment with SBA requirements and governance standards
• Support and enhance existing ServiceNow capabilities, including ITSM and related production modules
• Develop and maintain custom applications, workflows, business rules, UI policies, client scripts, and integrations
• Participate in sprint planning, backlog refinement, peer reviews, testing, and release activities
• Lead implementation and enhancement of ServiceNow Strategic Portfolio Management capabilities, including Demand Management, Project Portfolio Management, Resource Management, and Investment Funding
• Configure SPM data models, workflows, and reports for portfolio prioritization, financial tracking, and performance management
• Collaborate with stakeholders to translate portfolio management requirements into scalable ServiceNow solutions
• Align SPM configurations with out-of-the-box functionality and ServiceNow best practices
• Support SPM data migration, configuration refinement, and adoption activities
• Work with business analysts, architects, project managers, and federal stakeholders
• Follow platform governance, change management, and quality assurance processes
• Provide technical input during requirements discussions
• Support technical design artifacts and configuration guides

ServiceNow Developer – SPM

Backend Engineer

• Support presales solutions, in-house lab development and demos, and federal contracts
• Design, develop, integrate, and operate ServiceNow prototypes and advanced proofs of concept
• Engage directly with decision-makers during demo calls
• Translate prototypes into written responses and demos across business development, capture, proposal, and delivery lifecycles
• Drive demo strategy for key accounts and align solutions with customer needs
• Manage implementation roadmaps and align business needs with technical execution
• Provide domain, architecture, and technical expertise for projects, clients, presales, and demos
• Support architecture and design documents and other technical deliverables
• Manage key customer relationships, align service delivery with business objectives, and mitigate risks
• Analyze business needs and translate them into ServiceNow technology architecture
• Shape customer innovation strategy and ensure process excellence
• Collaborate with business SMEs, solution architects, and technical architects on transformative solutions
• Mentor junior team members in demo preparation and execution
• Support team productivity, professional development, and team excellence
• Influence company culture and align business units with corporate strategy
• Support marketing strategies and business development
• Write, review, and craft proposal sections across IT and ServiceNow workflows, disciplines, modules, and requirements
• Shape compliance strategy and ensure regulatory alignment
• Apply ITIL, SAFe, Scrum, and PMI methodologies and leverage cloud, DevOps, and AI technologies
• Drive internal knowledge-sharing and technical documentation strategies

Project Manager

ServiceNow FSM Practice Lead

ServiceNow Developer – SPM

ServiceNow Certified Technical Architect