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Tech Stack
Tools & technologiesCloudITSMServiceNow
About the role
Key responsibilities & impact- Support presales solutions, in-house lab development and demos, and federal contracts
- Design, develop, integrate, and operate ServiceNow prototypes and advanced proofs of concept
- Engage directly with decision-makers during demo calls
- Translate prototypes into written responses and demos across business development, capture, proposal, and delivery lifecycles
- Drive demo strategy for key accounts and align solutions with customer needs
- Manage implementation roadmaps and align business needs with technical execution
- Provide domain, architecture, and technical expertise for projects, clients, presales, and demos
- Support architecture and design documents and other technical deliverables
- Manage key customer relationships, align service delivery with business objectives, and mitigate risks
- Analyze business needs and translate them into ServiceNow technology architecture
- Shape customer innovation strategy and ensure process excellence
- Collaborate with business SMEs, solution architects, and technical architects on transformative solutions
- Mentor junior team members in demo preparation and execution
- Support team productivity, professional development, and team excellence
- Influence company culture and align business units with corporate strategy
- Support marketing strategies and business development
- Write, review, and craft proposal sections across IT and ServiceNow workflows, disciplines, modules, and requirements
- Shape compliance strategy and ensure regulatory alignment
- Apply ITIL, SAFe, Scrum, and PMI methodologies and leverage cloud, DevOps, and AI technologies
- Drive internal knowledge-sharing and technical documentation strategies
Requirements
What you’ll need- Hands-on experience building ServiceNow solutions and managing ServiceNow employee experience solutions
- Proven experience in ServiceNow ITSM and ITAM/EAM implementations as an architect
- Expertise in ServiceNow platform management, configuration management, implementation, and consulting new customers on the Art of the Possible
- Experience integrating ServiceNow modules with integrated applications, including USPS, UPS, and FedEx delivery services
- Experience designing and implementing ServiceNow solutions built on or built with offerings on the platform is preferred
- Working understanding of the Federal procurement process, including the FAR and contracting vehicles, is preferred
- Certified Technical Architect (CTA)
- 5+ years of experience in the IT industry
- 3+ years of experience with the ServiceNow platform
- Active Public Trust clearance or ability to obtain a Public Trust
- U.S. Citizenship required pursuant to a government contract
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities