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Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Design, configure, and develop solutions across the ServiceNow platform in alignment with SBA requirements and governance standards
- Support and enhance existing ServiceNow capabilities, including ITSM and related production modules
- Develop and maintain custom applications, workflows, business rules, UI policies, client scripts, and integrations
- Participate in sprint planning, backlog refinement, peer reviews, testing, and release activities
- Lead implementation and enhancement of ServiceNow Strategic Portfolio Management capabilities, including Demand Management, Project Portfolio Management, Resource Management, and Investment Funding
- Configure SPM data models, workflows, and reports for portfolio prioritization, financial tracking, and performance management
- Collaborate with stakeholders to translate portfolio management requirements into scalable ServiceNow solutions
- Align SPM configurations with out-of-the-box functionality and ServiceNow best practices
- Support SPM data migration, configuration refinement, and adoption activities
- Work with business analysts, architects, project managers, and federal stakeholders
- Follow platform governance, change management, and quality assurance processes
- Provide technical input during requirements discussions
- Support technical design artifacts and configuration guides
Requirements
What you’ll need- Five or more years of hands-on ServiceNow development experience
- Demonstrated experience implementing and configuring ServiceNow Strategic Portfolio Management in an enterprise environment
- Strong understanding of ServiceNow data models, scripting, and platform architecture
- Experience working in Agile or SAFe delivery models
- Ability to work effectively in a regulated federal environment with structured governance and documentation requirements
- Strong communication skills and ability to collaborate with technical and non-technical stakeholders
- Hands-on experience implementing ServiceNow Strategic Portfolio Management from initial design through production deployment
- Experience configuring Demand Management, Project Portfolio Management, and at least one additional SPM sub-module such as Resource Management or Financial Planning
- Ability to design and configure portfolio-level data models, including demand intake, project hierarchies, funding entities, cost plans, benefit plans, and key performance indicators
- Experience configuring portfolio governance processes, including demand scoring models, prioritization frameworks, approval workflows, and stage gate controls
- Hands-on experience developing and configuring SPM reports, dashboards, and performance analytics
- Experience aligning SPM configurations to organizational investment planning, capital planning, or portfolio review processes
- Ability to configure SPM using out-of-the-box capabilities first, with justification and documentation for customization
- Experience supporting data migration or onboarding of legacy project and portfolio data into ServiceNow SPM, including data validation and reconciliation
- Strong understanding of SPM integrations with ITSM, Agile Development, and other ServiceNow modules
- Experience participating in or leading SPM-related requirements workshops with business and executive stakeholders
- Ability to translate ambiguous portfolio management concepts into ServiceNow configurations, workflows, and reporting structures
- Bachelor’s Degree or equivalent years of experience
- ServiceNow System Administration certification (CSA)
- Public Trust security clearance
- Experience supporting ServiceNow in federal civilian agency environments
- Experience with ServiceNow platform governance models, architectural review boards, change control, and release management
- Strong understanding of ITSM processes, including Incident, Problem, Change, and Request Management
- Experience with ServiceNow integrations using IntegrationHub, REST APIs, or middleware platforms
- Experience participating in CMDB initiatives, including CI modeling, data quality, and integration alignment
- Familiarity with ServiceNow analytics, reporting, and dashboard development
- Experience supporting production ServiceNow environments with uptime, stability, and operational support responsibilities
- Strong documentation skills suitable for audit and knowledge transfer
- Strong Agile delivery experience, including sprint planning, demos, and retrospectives
- High-quality documentation and communication skills for stakeholder reporting and training
Benefits
Comp & perks- Equal Opportunity Employer commitment
- Reasonable accommodations for individuals with disabilities