ServiceNow Platform Developer

iTech AG

. Review Change Management processes and governance and recommend improvements .

Posted 10/21/2026full-timeRemote • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow development, including ITSM Change Management workflows and configurations, while ensuring compliance with Section 508 accessibility requirements. Proficient in translating technical requirements into effective solutions and delivering comprehensive training and documentation.

Highest-signal resume keywords

ServiceNow DevelopmentITSM Change ManagementJavaScript ProficiencyServiceNow Certified System AdministratorServiceNow Certified Application Developer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationBusiness Rules DevelopmentUI PoliciesUI ActionsFlow DesignerIntegrationHubTesting and UAT SupportTroubleshootingTechnical DocumentationAccessibility Compliance

Soft Skills

Strong Communication SkillsStakeholder EngagementTraining and Knowledge Transfer

Tools & Technologies

Service PortalEmployee CenterITOM DiscoveryService MappingCMDBCSDM

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow Certified Application Developer

Industry Keywords

Change Management ProcessesGovernance ControlsCustomer ExperienceTechnical StoriesConfiguration Management

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Review Change Management processes and governance and recommend improvements
Configure approved workflows and routine change options for applicable FISMA systems
Test and document changes and develop training materials
Lead migration from Service Portal to Employee Center, including taxonomy, content, catalogs, reusable flows, and widgets
Configure mobile capabilities and improve usability and accessibility
Define baseline and target measures for customer experience and Employee Center effectiveness
Develop and maintain ServiceNow business rules, client scripts, UI policies, UI actions, access controls, workflows, Flow Designer flows, scoped applications, and integrations
Translate approved requirements into technical stories and maintainable configurations
Evaluate technical impacts, dependencies, and security considerations
Support Discovery, Service Mapping, CMDB, and CSDM activities
Review development changes for configuration-item, service-relationship, data-quality, and operational impacts
Develop and execute automated and functional tests, coordinate UAT readiness, resolve defects, and provide FEMA acceptance evidence
Troubleshoot platform issues, conduct peer reviews, and support releases and ongoing operations
Maintain Section 508 accessibility requirements
Produce as-built documentation, configuration records, technical procedures, release materials, training guides, and quick reference cards
Deliver technical demonstrations, user and administrator training, and knowledge transfer
Support transition activities and communicate risks, dependencies, and progress

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or related field
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience
Minimum five years of hands-on ServiceNow development experience in complex enterprise environments
Experience configuring ITSM Change Management workflows, approvals, business rules, and governance controls
Hands-on experience with Service Portal and Employee Center, including catalogs, catalog items, custom widgets, reusable flows, and user experience improvements
Proficiency with JavaScript, Glide APIs, Flow Designer, IntegrationHub, business rules, UI policies, UI actions, access controls, and scoped applications
Working knowledge of ITOM Discovery, Service Mapping, CMDB, and CSDM
Experience translating requirements into technical solutions, testing and UAT support, troubleshooting, and release management
Strong written and verbal communication skills, technical documentation, stakeholder workshops, demonstrations, training, and knowledge transfer
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Ability to obtain DHS MBI security clearance

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities