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itecor

IT Service Manager

itecor

. Participate in defining, continuously improving, and implementing ITIL-based operational processes, particularly change management .

Posted 10/14/2026full-timeLausanne • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ITIL-based operational processes, particularly in change management, service continuity management, and service-level management. Proven ability to lead IT support teams, monitor service performance, and ensure compliance with ITSM processes.

Highest-signal resume keywords
ITIL CertificationService ManagementChange ManagementJira Ticketing ToolOperational Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Change ManagementService Continuity ManagementService-Level ManagementIT Service Management ProcessesAvailability AssessmentsPerformance AssessmentsTrend Analysis
Soft Skills
Analytical SkillsCommunication SkillsProblem-Solving SkillsOrganizational SkillsLeadership Abilities
Tools & Technologies
ITSM ToolJira
Certifications & Qualifications
ITIL Certification
Industry Keywords
Service CatalogChange Advisory BoardSLAsOLAsIT Support Teams

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Participate in defining, continuously improving, and implementing ITIL-based operational processes, particularly change management
  • Create, implement, and maintain the service catalog
  • Define and implement the service-level and operational management structure
  • Design and implement service continuity management processes
  • Supervise and coordinate IT support teams
  • Monitor SLAs and OLAs related to the availability and performance of services, systems, networks, and applications
  • Lead the Change Management process and coordinate the Change Advisory Board (CAB)
  • Prepare and support the transition of resources and activities to the support team
  • Monitor and analyze requests, incidents, and tickets in the ITSM tool
  • Ensure compliance with ITSM processes and promote operational best practices
  • Conduct availability and performance assessments and trend analyses

Requirements

What you’ll need
  • Higher education degree in computer science or an equivalent qualification
  • ITIL certification required
  • Proven experience as a Service Manager, IT Service Delivery Manager, or in a similar role within structured IT environments
  • Significant experience using a ticketing tool, ideally Jira
  • Demonstrated experience in the operational management of teams and coordination of multiple stakeholders
  • Ability to define, implement, and enforce IT service management processes
  • Excellent analytical, communication, and problem-solving skills
  • Strong professional rigor, excellent organizational skills, and proven leadership abilities
  • Fluent French

Benefits

Comp & perks
  • Communities of practice
  • Commitment to developing professional and interpersonal skills
  • Ethical and socially responsible working environment
  • Creativity, authenticity, and quality valued