itecor

Manager

• Participate in defining, continuously improving, and implementing ITIL-based operational processes, particularly change management
• Create, implement, and maintain the service catalog
• Define and implement the service-level and operational management structure
• Design and implement service continuity management processes
• Supervise and coordinate IT support teams
• Monitor SLAs and OLAs related to the availability and performance of services, systems, networks, and applications
• Lead the Change Management process and coordinate the Change Advisory Board (CAB)
• Prepare and support the transition of resources and activities to the support team
• Monitor and analyze requests, incidents, and tickets in the ITSM tool
• Ensure compliance with ITSM processes and promote operational best practices
• Conduct availability and performance assessments and trend analyses

Explore IT Service Manager at itecor. Review requirements and application details.