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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive product management experience in B2B SaaS and infrastructure, with a strong focus on strategy, delivery, and customer engagement. Proficient in translating complex technical requirements into actionable plans while leveraging AI tools for enhanced decision-making.
Highest-signal resume keywords
Product Management ExperienceAPI KnowledgeAI Tools FluencyEnterprise Customer EngagementPricing and Packaging Decisions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyTechnical Product OwnershipRequirements DefinitionPricing DecisionsPackaging DecisionsAPI ManagementOAuth AuthenticationMTLSPythonAnsible
Soft Skills
Clear WritingCuriosityCommunication
Tools & Technologies
TerraformClaudeFlowAI
Industry Keywords
B2B SaaSInfrastructureNetwork AutomationConfiguration ManagementCompliance
Tech Stack
Tools & technologiesAnsibleCloudPythonTerraform
About the role
Key responsibilities & impact- Own strategy and delivery across Gateway 5, Gateway 4, Gateway Manager, Configuration Manager Enterprise, Inventory Manager, and Integrations
- Set product strategy and roadmap priorities using customer evidence, business impact, and technical constraints
- Partner with the Automation engineering manager and team from discovery and definition through release
- Turn ambiguous customer needs and complex technical questions into clear product decisions and testable requirements
- Work directly with enterprise customers to understand environments, evaluate requests, and address escalations
- Define packaging and tiering across on-premises and Itential Cloud offerings
- Partner with FlowAI to develop AI-driven capabilities with clear customer value
- Align priorities with peer Product Managers and keep Sales, Customer Success, Professional Services, and Support informed
- Build data-backed investment proposals through the operational planning process
- Work with customers, engineering teams, and executive management through meetings, calls, presentations, and communications
Requirements
What you’ll need- 7+ years of product management experience, primarily in B2B SaaS, infrastructure, or developer tools
- Track record of owning technical products from strategy through delivery, with clear examples of decisions and outcomes
- Working knowledge of APIs, authentication including OAuth, certificates, and mTLS, and versioning
- Experience working directly with large enterprise customers, including navigating escalations and competing priorities
- Experience making pricing, packaging, or tiering decisions
- Clear writing and ability to translate complex problems into actionable engineering requirements
- Curiosity and ability to learn an unfamiliar technical domain
- Fluency with AI tools such as Claude for research, analysis, requirements, and prototyping, with sound judgment about checking and correcting output
- Preferred: hands-on experience with Python, Ansible, or Terraform/OpenTofu
- Preferred: products deployed in on-premises or hybrid environments
- Preferred: network automation, configuration management, or compliance experience
- Preferred: experience shipping AI or agent-based product capabilities
- Prior experience in network automation is helpful
Benefits
Comp & perks- Minimal travel for occasional offsites, customer visits, or conferences
- Flexible schedule for cross-functional collaboration
- Remote work
- Reasonable accommodations throughout the application, interview, and employment process