Itential

Account Manager

• Own strategic partner relationships, including joint business plans, executive-level alignment, and quarterly business reviews
• Develop and manage a broader partner ecosystem across GSIs, FSIs, VARs, and MSPs
• Drive partner-sourced and partner-influenced pipeline with executive leadership
• Strengthen channel infrastructure, including deal registration, partner onboarding, and enablement
• Deliver enablement programs for partners selling Itential to enterprise buyers
• Partner with marketing on joint go-to-market campaigns and demand generation
• Align sales, sales engineering, and product resources for partner-driven opportunities
• Represent Itential at industry and partner events
• Report on partner performance and provide strategic input to the VP of Business Development & Channel

Senior Channel Account Manager

Product Designer

• Lead UX research and design strategy across complex, ambiguous problem spaces
• Design and implement UX solutions with long-term impact on product strategy and architecture
• Create new design patterns, overhaul existing UX, or deprecate outdated interfaces while balancing user needs, technical constraints, and business goals
• Lead UX research initiatives and integrate user insights into strategic design decisions
• Mentor researchers in advanced methodologies
• Partner with Product Managers from business requirements and user journey stages
• Map user journeys across multiple product areas or the full product ecosystem
• Surface touch points, handoffs, and friction points to inform roadmap prioritization
• Justify design decisions through competitive and design-principle analysis, stakeholder input, and relevant data
• Shape product strategy and roadmaps through understanding of users and market trends
• Communicate the strategic value of UX research and design to senior stakeholders
• Facilitate cross-functional workshops and represent design in high-level product strategy discussions
• Deliver research insights, interaction designs, and prototypes
• Lead design reviews aligning teams around coherent UX strategies
• Mentor junior and mid-level designers
• Contribute thought leadership and educate the product development community on UX trends and best practices
• Solve challenging UX problems, including major usability bottlenecks and undefined high-impact opportunities
• Recruit UX talent, participate in hiring, and benchmark Itential's UX against competitors

Senior Channel Account Manager

Senior UX Designer