Channel Support Coordinator

iTS: Info Technology Supply Ltd.

. Monitor and manage the cluster shared inbox and ticketing system, triaging, acknowledging, and resolving partner enquiries within defined SLA timeframes .

Posted 10/30/2026full-timeRemote • United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales support and channel administration within a B2B technology environment, with strong capabilities in CRM management, commercial quotation preparation, and partner communication. Proficient in managing multiple tasks while ensuring accuracy and adherence to SLA requirements.

Highest-signal resume keywords

Sales Support ExperienceCRM ManagementCommercial Quotation PreparationChannel Partner Model FamiliarityISO 9001 / ISO 27001 Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Order ProcessingSoftware Licensing ModelsProduct PricingIT Hardware/Software QuotingNumerical ConfidenceAttention to Detail

Soft Skills

Strong Organisational SkillsClear Written CommunicationAbility to Work Independently

Tools & Technologies

CRM SystemsTicketing ToolsMicrosoft Office 365ExcelOutlook

Industry Keywords

B2B TechnologyChannel SupportCommercial AdministrationReseller Partner Model

About the role

Key responsibilities & impact

Monitor and manage the cluster shared inbox and ticketing system, triaging, acknowledging, and resolving partner enquiries within defined SLA timeframes
Handle first-line commercial queries from resellers and partners regarding licensing models, product compatibility, pricing structures, and promotional terms
Escalate technical or complex pre-sales queries to Channel Managers or presales resources with clear context and history
Maintain accurate CRM records and audit trails for interactions, active deals, pending orders, and renewal pipelines
Identify recurring query patterns and flag opportunities for partner training or knowledge-base improvement
Prepare accurate commercial quotations using current vendor pricing, promotional offers, and partner tier discounts
Process quotations through appropriate pricing tools and store outputs correctly in CRM
Support sales order processing, verify order completeness, and coordinate with back-office, finance, and operations teams
Act as a responsive point of contact for resellers and partners and cover for the Channel Manager when unavailable
Support ISO 9001 / ISO 27001 sales-support administration and other coordination tasks directed by the Cluster Manager
Support reporting and administrative activities measured through SLA adherence, quotation turnaround and accuracy, CRM data quality, partner satisfaction, and order-processing error rates

Requirements

What you’ll need

1–3 years of experience in a sales support, channel support, or commercial administration role within a B2B technology, software, or IT distribution environment
A degree or equivalent qualification in Business, IT, or a related discipline is desirable but not essential — demonstrated relevant experience will be considered equally
Experience working within or alongside a channel or reseller partner model is strongly preferred
Familiarity with CRM systems and ticketing tools is an advantage
Prior exposure to software licensing models, product pricing, or IT hardware/software quoting is a distinct advantage
Strong organisational skills with the ability to manage a high volume of concurrent tasks, queries, and requests without losing accuracy or responsiveness
Clear and professional written communication in English
Numerical confidence and attention to detail, including working with pricing tables, discount structures, and product configurations
Proficiency with Microsoft Office 365, particularly Excel and Outlook
Ability to work independently and use initiative when straightforward queries require immediate resolution, knowing when to escalate
Comfortable working across cultures and time zones within a multinational environment

Benefits

Comp & perks

A stable, international working environment with a genuine family culture across our European team
Exposure to a diverse range of vendor products, partner profiles, and European markets within your cluster
Structured onboarding and ongoing training in ITS systems, vendor product knowledge, and commercial processes
Career development opportunities within the Print & Copy Channel Business Unit and the broader ITS Group as the company continues to grow
Flexibility in working arrangements, subject to cluster and local management requirements