iTS: Info Technology Supply Ltd.

General

• Monitor and manage the cluster shared inbox and ticketing system, triaging, acknowledging, and resolving partner enquiries within defined SLA timeframes
• Handle first-line commercial queries from resellers and partners regarding licensing models, product compatibility, pricing structures, and promotional terms
• Escalate technical or complex pre-sales queries to Channel Managers or presales resources with clear context and history
• Maintain accurate CRM records and audit trails for interactions, active deals, pending orders, and renewal pipelines
• Identify recurring query patterns and flag opportunities for partner training or knowledge-base improvement
• Prepare accurate commercial quotations using current vendor pricing, promotional offers, and partner tier discounts
• Process quotations through appropriate pricing tools and store outputs correctly in CRM
• Support sales order processing, verify order completeness, and coordinate with back-office, finance, and operations teams
• Act as a responsive point of contact for resellers and partners and cover for the Channel Manager when unavailable
• Support ISO 9001 / ISO 27001 sales-support administration and other coordination tasks directed by the Cluster Manager
• Support reporting and administrative activities measured through SLA adherence, quotation turnaround and accuracy, CRM data quality, partner satisfaction, and order-processing error rates

Explore Channel Support Coordinator at iTS: Info Technology Supply Ltd.. Review requirements and application details.

Channel Support Coordinator

Marketing

• Develop and execute lead generation strategies across a portfolio of B2B software products
• Plan, launch, and optimise multi-channel marketing campaigns to drive qualified leads and pipeline growth
• Identify opportunities to increase brand awareness, lead volume, and conversion rates
• Align marketing activity with sales teams, commercial objectives, and target markets
• Manage and optimise paid social campaigns across LinkedIn and Meta
• Oversee agency-delivered Google Ads campaigns, including keyword strategy, targeting, and conversion tracking
• Monitor campaign performance and maximise return on investment
• Test new channels, audiences, and campaign approaches
• Brief, manage, and support external marketing agencies
• Set objectives and performance expectations for agency partners
• Review agency outputs and drive continuous improvement
• Support cold email campaigns targeting prospective customers and key decision-makers
• Create and manage automated email workflows to nurture leads through the sales funnel
• Improve lead nurturing processes and coordinate lead handover with sales teams
• Track, analyse, and report on lead generation, conversion rates, pipeline contribution, and ROI
• Manage marketing budgets and provide performance updates and recommendations to stakeholders
• Partner with Product Managers on marketing plans, product growth, and market positioning
• Act as the primary marketing contact within the business unit and support wider business initiatives

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Marketing Manager

Support Engineer

• Leveren van technische ondersteuning via helpdesk, telefoon, e-mail, remote sessies en incidenteel onsite bij partners en eindklanten.
• Installeren en configureren van PaperCut MF, PaperCut Hive, Umango, DocSlide en andere softwareoplossingen.
• Analyseren, oplossen, testen en reproduceren van technische klantproblemen in een virtuele omgeving.
• Geven van technische trainingen, workshops en online demonstraties.
• Ondersteunen van collega's en bijdragen aan interne IT-projecten.
• Beantwoorden van technische vragen van klanten, partners en collega's.
• Samenwerken met support- en consultancycollega's binnen Europa en met het internationale iTS Supportteam.
• Bezoeken van eindklanten in de BeNe-regio voor installaties en trainingen ter plaatse.
• Beantwoorden van technische en functionele interne presalesvragen.
• Creëren en uitvoeren van praktische technische trainingen en workshops voor partners.
• Assisteren bij technische support aan collega's voor software en hardware.
• Ondersteunen van de interne infrastructuur en diensten.

Explore Technical Support Consultant at iTS: Info Technology Supply Ltd.. Review requirements and application details.

Open roles

Channel Support Coordinator

Marketing Manager

Technical Support Consultant