Service Administrator

ITV

. Review Competition, Feedback and Marketing service requests from the Interactive Production team .

Posted 10/15/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in campaign management, operational processes, and reporting within a live environment. Proficient in using web-based tools and content management systems to enhance marketing strategies and stakeholder collaboration.

Highest-signal resume keywords

Campaign ManagementOperational Process UnderstandingWeb-Based Tools ProficiencyContent Management SystemsBraze Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign SchedulingData ExtractionTechnical Deployment TestingReporting ImplementationService Feasibility Assessment

Soft Skills

Attention to DetailRelationship Building

Tools & Technologies

BrazeJiraContent Management Systems

Industry Keywords

E-Commerce SolutionsInteractive Broadcast SectorPremium Telephony Technology

About the role

Key responsibilities & impact

Review Competition, Feedback and Marketing service requests from the Interactive Production team
Schedule campaigns according to delivery dates and business requirements
Ensure platforms are available to deliver required services
Build campaigns using predefined templates, from scratch, or through third parties
Complete campaign checks before signing off and passing to Operations for live support
Perform daily and weekly administrative tasks, reporting, data extraction, and routine tasks
Test new technical deployments and features for the ITV Win website
Work with internal and external stakeholders to gather campaign requirements
Conduct service feasibility assessments and provide insight and guidance
Define and implement robust reporting for each event
Conduct post-event reviews to assess success factors and propose future improvements

Requirements

What you’ll need

Understanding of operational processes within a live environment or similar
Confident using Web based tools and Content Management Systems
Awareness of premium telephony technology such as SMS
Awareness of E-commerce solutions and user flows
An interest in marketing strategies and the interactive broadcast sector is beneficial
Knowledge of Braze or similar marketing platform would also be beneficial
Knowledge of Jira or similar project management tools would be beneficial
Excellent and consistent attention to detail
Ability to build strong and productive relationships with suppliers is preferable

Benefits

Comp & perks

Flexible working with a range of options to suit everyone
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days
Wide range of opportunities to help you live a balanced and healthy life
Reasonable adjustments and application support for candidates with disabilities