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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing, troubleshooting, and repairing electro-mechanical equipment while providing exceptional field support and customer training. Proficient in using electronic test equipment and maintaining effective communication with customers and internal teams.
Highest-signal resume keywords
Electro-Mechanical Equipment RepairElectronic Test Equipment ProficiencyTechnical Communication SkillsField Support ExperiencePreventative Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CalibrationTroubleshootingElectrical Systems KnowledgeTechnical DocumentationRoot Cause AnalysisMulti-Meter UsageComplex Technical Information InterpretationPreventative Maintenance ProceduresEmergency ServiceCustomer Training
Soft Skills
Professional CommunicationConflict ResolutionAdaptabilityProblem-SolvingIndependence
Tools & Technologies
Electronic Service ReportsCalibration ReportsOffice Software ApplicationsSafety EquipmentField Support Tools
Certifications & Qualifications
High School DiplomaAssociates Degree from Technical School (Preferred)Valid Driver's LicenseValid Passport
Industry Keywords
Field SupportCustomer ServiceTechnical CapacityPreventative MaintenanceOn-Site Training
About the role
Key responsibilities & impact- Travel and deliver efficient field support to customers throughout the USA
- Verify machines operate at peak efficiency through calibration and testing
- Commission and test machines using certified test procedures
- Perform preventative maintenance and emergency service at customer sites
- Document and report service activities, including Electronic Service Reports, Calibration Reports, and Expense Reports
- Promote additional Loma product offerings, including service contracts, new equipment leads, and spare parts kits
- Provide feedback on equipment reliability and design
- Maintain satisfactory parts inventory and requisition additional parts
- Maintain company property, including laptop, cell phone, safety equipment, and tools
- Exercise safe working practices and procedures
- Conduct on-site customer training
- Hold customer meetings, including scope and exit meetings
- Participate in weekend on-call rotation and after-hours phone support
- Communicate technical issues between field personnel and internal office support staff
- Attend refresher training and FSE meetings to promote continuous improvement
- Perform related tasks assigned by the supervisor
Requirements
What you’ll need- High school diploma required
- Associates degree from a technical school preferred
- Minimum 3 years of previous experience in a technical capacity or 4 years of military experience required
- Knowledge and experience working with electrical systems
- Field travel experience preferred
- Knowledge and experience diagnosing, troubleshooting, and repairing electro-mechanical equipment and identifying root cause
- Ability to read, comprehend, and interpret complex technical information, schematics, and electrical diagrams
- Professional communication and ability to resolve customer issues and defuse conflict
- Ability and desire to learn a diverse set of products and continually improve product knowledge
- Strong ability to use electronic test equipment such as multi-meters
- Ability to adapt to a fast-paced and changing environment and take a hands-on approach to problem-solving
- Ability to work independently with little supervision while managing difficult and high-pressure customer situations
- Proficient with office software applications
- Ability to work overtime
- Valid passport, valid driver’s license, and good driving record
- Ability to travel extensively, approximately 80% or more
- Ability to work in tight, noisy, odorous, dusty, cold, and hot environments
- Ability to lift and/or move up to 60 lbs. regularly
- Ability to stand for long periods and walk, twist, bend, kneel, crawl, crouch, reach, climb, and work in awkward positions regularly
Benefits
Comp & perks- Overtime availability
- Weekend on-call duties and after-hours phone support
- Refresher training classes and FSE meetings
- Equal employment opportunity and fair treatment
- Career development opportunities