Field Service Engineer

ITW

. Provide on-site support for the Instron product range, including calibration, maintenance, installation, training, basic troubleshooting of EM, SH and CEAST materials testing systems, and other after-sales warranty services .

Posted 11/9/2026full-timeItalyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing on-site support for materials testing systems, including calibration, maintenance, and troubleshooting. Possesses strong communication skills in English and Italian, along with relevant technical qualifications in mechatronics or engineering.

Highest-signal resume keywords

Technical Fault-Finding ExperienceRelevant Technical QualificationsCustomer OrientedGood Written And Verbal Communication SkillsComputer Literate

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CalibrationMaintenanceInstallationTroubleshootingTechnical TrainingElectro-Mechanical SystemsServo Hydraulic SystemsCost AwarenessTime ManagementAdministration

Soft Skills

FlexibleResilientOpen MindedWell OrganizedGood Interpersonal SkillsTeam Player

Tools & Technologies

ITW Tool Box

Certifications & Qualifications

Full Clean Local Driving License

Industry Keywords

Materials Testing SystemsProduct Life CycleCustomer SatisfactionAfter-Sales Warranty ServicesService Support

About the role

Key responsibilities & impact

Provide on-site support for the Instron product range, including calibration, maintenance, installation, training, basic troubleshooting of EM, SH and CEAST materials testing systems, and other after-sales warranty services
Handle requests for onsite service support promptly and professionally
Proactively look for leads for new machines, accessories and other services
Advise customers regarding product obsolescence based on the company’s product life cycle
Report on competitive equipment and activities at customer sites
Prepare and plan visits to complete jobs correctly without follow-up visits
Plan visits and travel cost-efficiently and maintain pre-visit and post-visit customer communication
Maintain a basic understanding of 80 applications
Ensure quality of own work
Keep administration accurate and up to date using provided tools
Submit expenses and paperwork within required timeframes
Contribute to improving customer satisfaction, reducing costs and improving quality using the ITW Tool Box and other processes
Perform ad hoc duties supporting the Service department and wider business

Requirements

What you’ll need

Ability to pick up technical training, processes and systems quickly
Basic awareness of costs and own impact on margin
Flexible, resilient, open minded
Computer Literate
Well organized with good time management skills
Good written and verbal communication skills including fluency in English and Italian
Excellent interpersonal skills
Team player
Customer oriented
Relevant technical qualifications in mechatronics, mechanics, electrical, electronic engineering or equivalent
Full, clean local driving license without restrictions
Relevant experience in a similar role
Technical fault-finding experience with both electro-mechanical and servo hydraulic systems