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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing, troubleshooting, and repairing electro-mechanical equipment while providing exceptional field support and customer training. Proficient in using electronic test equipment and maintaining effective communication with customers and internal teams.
Highest-signal resume keywords
Electro-Mechanical Equipment RepairElectronic Test Equipment ProficiencyTechnical Communication SkillsField Support ExperienceRoot Cause Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical Systems KnowledgeTroubleshooting SkillsCalibration ProceduresPreventative MaintenanceTechnical DocumentationComplex Technical Information InterpretationProduct Knowledge ImprovementAbility to Lift 60 lbsAbility to Work in Various EnvironmentsAbility to Stand for Long Periods
Soft Skills
Professional CommunicationConflict ResolutionIndependent Work AbilityCustomer Training SkillsAbility to Work Under Pressure
Tools & Technologies
MultimetersOffice Software ApplicationsSafety EquipmentService Reporting ToolsCalibration Tools
Certifications & Qualifications
High School DiplomaAssociate Degree from Technical School (Preferred)Valid Driver's LicenseValid Passport
Industry Keywords
Field SupportPreventative MaintenanceTechnical CapacityOn-Site TrainingService ContractsCustomer Scope MeetingsEmergency ServiceParts Inventory ManagementMilitary ExperienceWeekend On-Call Rotation
About the role
Key responsibilities & impact- Travel and deliver efficient field support to customers throughout the USA
- Calibrate and test machines to verify peak operating efficiency
- Commission and test machines using certified test procedures
- Perform preventative maintenance and emergency service at customer sites
- Document and report service activities, including Electronic Service Reports, Calibration Reports, and Expense Reports
- Promote additional Loma product offerings, including service contracts, new equipment leads, and spare parts kits
- Provide feedback on equipment reliability and design
- Maintain satisfactory parts inventory and requisition additional parts
- Maintain company property, including laptop, cell phone, safety equipment, and tools
- Follow safe working practices and procedures
- Conduct on-site customer training
- Hold customer scope and exit meetings
- Participate in weekend on-call rotation and after-hours phone support
- Communicate technical issues between field and internal office support staff
- Attend refresher training classes and FSE meetings
- Carry out related tasks assigned by the supervisor
Requirements
What you’ll need- High school diploma required
- Associate degree from a technical school preferred
- Minimum 3 years of previous experience in a technical capacity or 4 years of military experience required
- Knowledge and experience working with electrical systems
- Knowledge and experience diagnosing, troubleshooting, and repairing electro-mechanical equipment
- Ability to identify root cause
- Field travel experience preferred
- Ability to read and interpret complex technical information, schematics, and electrical diagrams
- Professional communication and ability to resolve customer issues and defuse conflict
- Ability to learn a diverse set of products and continually improve product knowledge
- Strong ability to use electronic test equipment such as multimeters
- Ability to work independently with little supervision in difficult and high-pressure customer situations
- Proficient with office software applications
- Ability to work overtime
- Valid passport, valid driver's license, and good driving record
- Ability to travel extensively, approximately 80% or more
- Ability to work in tight, noisy, odorous, dusty, cold, and hot environments
- Ability to lift and/or move up to 60 lbs. regularly
- Ability to stand for long periods and regularly walk, twist, bend, kneel, crawl, crouch, reach, climb, and work in awkward positions
Benefits
Comp & perks- Overtime opportunities
- Weekend on-call and after-hours phone support participation
- Refresher training classes and FSE meetings
- Equal employment opportunity and fair treatment
- Company-provided laptop, cell phone, safety equipment and tools (company property)