Implementation Specialist

ITW

. Perform implementation tasks to ensure timely customer Go-Lives .

Posted 9/29/2026full-timeUnited StatesMid-LevelSenior💰 $65,000 - $71,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy automation and implementation processes, with a strong focus on customer training and relationship management. Proven ability to conduct interface testing and provide strategic solutions while managing multiple projects under tight deadlines.

Highest-signal resume keywords

CPhT CertificationPharmacy Automation Experience3+ Years Pharmacy ExperienceInterface TestingTraining Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Automation EquipmentProject Deadline ManagementTechnical Concepts UnderstandingNetworking PrinciplesDatabase Knowledge

Soft Skills

Excellent Verbal CommunicationProblem-SolvingOrganizational SkillsCollaborationSelf-Motivated

Certifications & Qualifications

CPhT

Industry Keywords

Retail Independent PharmacyCustomer DeliverablesBusiness Improvement OpportunitiesStakeholder RelationshipsCross-Functional Teamwork

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Perform implementation tasks to ensure timely customer Go-Lives
Train customers in hardware and software usage
Assist the Implementation Manager in defining processes, procedures, and controls
Develop relationships with key stakeholders and pharmacy technicians
Gather customer requirements, practices, and design concepts
Provide best-practice and procedure consulting
Identify and escalate business improvement opportunities
Establish collaborative working relationships with cross-functional team members
Conduct interface testing and provide strategic solutions
Travel to and remain on-site with customers 75% of the time
Perform other assigned tasks

Requirements

What you’ll need

CPhT required
Experience with pharmacy automation preferred
BA/BS preferred
3+ years in pharmacy; retail independent pharmacy experience preferred
Experience working with pharmacy automation equipment
Ability to travel and remain on-site with customers 75% of the time
Self-motivated and able to work independently
Proven ability to meet tight project deadlines
Training skills, knowledge and abilities
Proven strong writing skills that convey a clear and concise message
Proven ability to conduct interface testing
Strong understanding of technical concepts, networking principles, and databases
Excellent verbal communication skills, including good listening skills, the ability to gain consensus, and demonstrate patience
Demonstrated ability to solve problems and offer strategic solutions
Excellent organizational skills and ability to manage many activities with tight deadlines
Ability to work cross-functionally and collaboratively with many stakeholders
Solid understanding of people-related processes and procedures
Good understanding of customer deliverables and the impact of failure/cost of poor customer service
Ability to lift and carry up to 25 pounds
Good close, distance, and color vision

Benefits

Comp & perks

Remote position
Travel to pharmacies, healthcare organizations, and the corporate home office
Equal employment opportunity and fair treatment for employees