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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical implementation of software and customer relationship management, with a focus on enhancing business operations through effective use of Alpine software. Strong communication and organizational skills are essential for successful collaboration with customers and cross-functional teams.
Highest-signal resume keywords
Technical Implementation Of SoftwareCustomer Relationship ManagementConstruction Technology ExperienceExcellent Verbal And Written CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ImplementationSoftware TrainingBusiness Rule Files ManagementProductivity EvaluationDemonstrationsCustomer SupportSoftware Features IntroductionProject Management
Soft Skills
Relationship BuildingSelf-StarterResults-DrivenCross-Functional Collaboration
Tools & Technologies
Alpine Software
Certifications & Qualifications
Bachelor's Degree In BusinessBachelor's Degree In EngineeringBachelor's Degree In Computer ScienceBachelor's Degree In ArchitectureBachelor's Degree In Construction ManagementValid Driver's License
Industry Keywords
Construction TechnologyTruss IndustryCustomer ServiceTechnical Assistance
About the role
Key responsibilities & impact- Partner with customers within territory to help them get the most out of Alpine software and improve their business operations
- Maintain existing customers and support new business opportunities by providing demonstrations and technical assistance to end users
- Partner with sales in new account acquisitions
- Evaluate plant operations of prospects to determine how they may utilize Alpine software to increase productivity and reduce paperwork
- Manage technical project of initial installation, business rule files, and software training through the transition of support to the Help Desk team
- Act as Software Expert in the designated territory for escalated and higher level requests
- Introduce customers to new software features
- Partner with territory salesperson on customer priorities
- Build rapport and develop lasting relationships with customers’ staff
- Work cross-functionally with software development on territory market needs
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree in Business, Engineering, Computer Science, Architecture, or Construction Management preferred
- 3 years of experience in construction technology preferred
- 3 years of experience with technical implementation of software preferred
- Experience in the truss industry preferred
- Experience interacting with customers in a service or support capacity
- Strong organizational skills
- Excellent verbal and written communication skills with the ability to effectively present information to internal and external stakeholders
- Proven experience as a highly motivated, independent, results-driven, self-starter
- Ability to travel regionally up to 80%
- Valid driver's license and good driving record
Benefits
Comp & perks- Competitive salary
- Comprehensive benefits package designed to help employees care for themselves, their families, and their futures
- Path for advancement