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Administrator – People Services
IVC Evidensia UK. Manage and prioritise queries received through the People Services shared inboxes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative capabilities in managing queries, processing colleague lifecycle changes, and supporting HR reporting and compliance. Proficient in Microsoft Office applications and experienced in fostering positive relationships within HR and People Services environments.
Highest-signal resume keywords
Administration ExperienceAttention To DetailMicrosoft Office ProficiencyStrong Communication SkillsCIPD Level 3 Qualification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ValidationHR ReportingOnboarding SupportContractual Amendments ProcessingLifecycle Changes Processing
Soft Skills
Team PlayerAdaptabilityProactive LearningCustomer-Focused ApproachResilience
Tools & Technologies
HR SystemsDayforceLeverMicrosoft OutlookMicrosoft WordMicrosoft Excel
Certifications & Qualifications
CIPD Level 3
Industry Keywords
People ServicesShared ServicesRecruitmentConfidential Information ManagementContinuous Improvement
About the role
Key responsibilities & impact- Manage and prioritise queries received through the People Services shared inboxes
- Allocate work across the People Services Admin team in line with agreed processes
- Process colleague lifecycle changes including personal detail updates, contractual amendments, and job changes on people systems
- Liaise with managers and Talent Partners to resolve queries and provide administrative support
- Support the People Services Advisor and Administration teams with administrative activities
- Assist with HR reporting, data validation, and auditing activities to ensure data accuracy and compliance
- Build relationships with the Talent Team to ensure a positive candidate recruitment experience
- Share insights and opportunities for continuous improvement with the wider team
- Support onboarding of new starters, including producing and issuing employment contracts
- Report to the People Services Delivery Manager and collaborate with the People Services function, Talent Team, and managers across the business
Requirements
What you’ll need- Previous administration experience ideally in a busy office, shared services, customer service, or HR environment
- Strong attention to detail and ability to process information accurately to meet competing deadlines
- Confident using Microsoft Office applications, particularly Outlook, Word, and Excel
- Strong written and verbal communication skills with a professional and customer-focused approach
- Good team player whilst taking ownership of individual tasks
- Adaptable and resilient, with the ability to manage changing priorities and workloads
- A proactive approach to learning and continuous improvement
- Desirable: CIPD level 3 or working towards a qualification
- Desirable: Experience working within an HR, People Services, Recruitment, or Shared Services environment
- Desirable: Experience using HR systems such as Dayforce, Lever, or similar platforms
- Desirable: Experience working with confidential and sensitive information
Benefits
Comp & perks- Company pension
- Hybrid working
- 5 weeks holiday (increasing with service) plus bank holidays
- Cycle to Work scheme
- Discounted veterinary fees
- Dog Friendly office
- Parking available
- Modern, open-plan, dog-friendly, office environment