IVC Evidensia UK

Director

• Lead, motivate and coach Clinical Directors and practice leaders across Ireland Area 1
• Drive operational, commercial and people performance across a network of veterinary practices
• Champion colleague wellbeing, engagement and retention initiatives
• Support exceptional clinical quality and client care
• Identify opportunities to improve performance and develop underperforming practices
• Build leadership capability through coaching, mentoring and succession planning
• Foster collaboration and knowledge sharing across practices
• Partner with the Area Support Manager and central support functions on strategic initiatives
• Support acquisitions and practice integration activities
• Own area financial performance, budgets and key business KPIs
• Act as an ambassador for the organisation’s culture, values and strategic priorities

Area Director

Affiliate Manager

• Own recruitment across a portfolio of specialist referral vacancies
• Act as a trusted Talent Partner to senior clinical and commercial leaders
• Develop detailed understanding of clinical disciplines and specialist talent markets
• Shape recruitment strategies and advise on market conditions, talent availability, compensation, attraction, relocation and international recruitment
• Lead headhunting and search strategies using market mapping, professional networks and targeted sourcing
• Build and maintain long-term relationships with specialist clinicians
• Develop sustainable talent pipelines and communities across priority disciplines
• Provide market intelligence and influence recruitment strategy, compensation positioning, attraction approaches and hiring expectations
• Manage recruitment processes from initial engagement through appointment, including assessment, candidate management, offer negotiation, relocation and visa sponsorship where appropriate
• Represent inspiring vet care at veterinary congresses, professional events and networking forums across the UK and Europe
• Use recruitment data, talent intelligence and pipeline analysis to refine strategies and strengthen direct hiring capability

Talent Partner – First Opinion

Supply Chain

• Report to the Managing Director and lead the supply chain for Pet Drugs Online
• Provide one clear view of demand, supply, stock and risk
• Own the sales and operations planning (S&OP) process
• Lead three managers covering planning, stock, carriers and third-party logistics partners
• Run the monthly S&OP cycle from demand review through the executive decision meeting
• Chair weekly reviews to keep the plan on track
• Build and monitor demand forecasts by product, category and time horizon
• Convert demand plans into supply, purchasing, stock and warehouse capacity plans
• Set stock policies covering service levels, safety stock, reorder points and order quantities
• Maintain accountability for stock accuracy and availability, including counts, batch and expiry control, adjustments and root-cause resolution
• Manage supplier performance and commercial relationships with carriers and 3PL partners
• Work with Commercial on ranges and promotions, Finance on budgets and working capital, and Goods In and Warehouse Operations on inbound deliveries
• Build team capability, succession planning and reporting

Head of Supply Chain

Performance Marketing

• Develop, execute, optimise and report on paid media campaigns across multiple markets
• Own paid search strategy and performance for assigned markets, driving sustainable customer acquisition and commercial growth
• Collaborate with local marketing teams to align channel strategies with market growth objectives
• Analyse campaign and business performance and translate data into actionable insights and recommendations
• Lead campaign measurement, tracking and reporting
• Drive continuous optimisation through audience targeting, bidding strategies, budget management and testing
• Design and evaluate testing programmes, including incrementality testing, in partnership with data teams
• Build relationships with internal stakeholders, agencies and platform partners
• Leverage automation, AI tools and scalable processes to improve campaign effectiveness and operational efficiency
• Stay ahead of industry trends and emerging paid media opportunities

Paid Media Manager

Customer Success Manager

• Support the planning, scheduling and delivery of CRM campaigns
• Build, test and quality-check CRM activity before deployment
• Maintain campaign documentation, trackers and delivery records
• Coordinate with stakeholders to ensure campaigns are delivered smoothly
• Produce campaign performance reports and monitor delivery success
• Support A/B testing and continuous improvement initiatives
• Ensure compliance with GDPR and CRM governance processes
• Provide regular updates on campaign progress and escalate risks where required
• Support CRM campaigns and customer journeys across the UK and Ireland
• Work closely with Marketing, Brand, Product and Operations colleagues

CRM Executive

Trainer

• Support and enable a network of over 2,500 practices across 20 countries
• Drive operational excellence, innovation and strategic impact across the business
• Support colleagues and practices to deliver outstanding care to animals and their owners
• Perform contact centre training responsibilities (specific responsibilities are not provided)
• Work within the Central Functions Operations team

Contact Centre Trainer

Manager

• Support and enable a network of over 2,500 practices across 20 countries
• Drive operational excellence, innovation and strategic impact across the business
• Support colleagues and practices in delivering outstanding care to animals and their owners
• Manage priorities and deliver high-quality work in a fast-paced environment
• Contribute to problem solving and continuous improvement