Zendesk Engineer

IVC Evidensia UK

. Own the HTML, CSS and JavaScript behind the Zendesk Guide help centre .

Posted 10/28/2026full-timeKeynsham • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in HTML, CSS, JavaScript, and JSON with hands-on experience in configuring and customizing the Zendesk platform. Strong ability to write maintainable code, manage APIs, and create data queries while ensuring effective communication within a team-oriented environment.

Highest-signal resume keywords

HTMLCSSJavaScriptZendesk AdministrationAPI Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSJavaScriptJSONAPI IntegrationWebhooksGitHubData QueriesCustom ScriptsZendesk Configuration

Soft Skills

Clear CommunicationTeam CollaborationProblem-SolvingAdaptabilityCritical Thinking

Tools & Technologies

Zendesk Admin CentreZendesk REST APICurlybars Templates

Industry Keywords

Customer SupportAgile MethodologyTicketing ToolCRM

About the role

Key responsibilities & impact

Own the HTML, CSS and JavaScript behind the Zendesk Guide help centre
Configure workflows, triggers, automations, business rules and user roles in the Zendesk Admin Centre
Write custom scripts and integrations with the Zendesk REST API and webhooks
Test changes thoroughly and release them safely, following good development practice
Monitor platform performance, fix issues, apply updates and escalate to Zendesk support when needed
Create data queries and dashboards showing how support is working
Document configurations and customisations
Handle requests that come into the team as tickets
Perform occasional out-of-hours work to deploy releases
Join a small team of engineers configuring and building on the Zendesk platform
Shape the help centre experience based on users’ roles, locations and support needs

Requirements

What you’ll need

Three or more years as a frontend developer in a team, writing code that is maintainable, secure and reliable
Strong JavaScript, HTML, CSS and JSON skills
Hands-on experience with APIs, webhooks and GitHub
Experience configuring and customising a third-party platform, such as Zendesk, another ticketing tool or a CRM
A good understanding of how customer support teams work
Clear written and verbal communication
Confidence to question how things are done
Experience working in an agile, product-focused team
Commitment to supporting IVC Evidensia’s purpose and values
Desirable: Zendesk administration, Guide theming with Curlybars templates, or building custom Zendesk apps

Benefits

Comp & perks

A role with real business impact supporting teams across the organisation
Clear career pathways with progression opportunities within Central Functions and beyond
Ongoing learning and development supported by tailored programmes and resources
A collaborative, values-led culture focused on care, innovation, and continuous improvement
Flexible working with a remote first working policy
Healthcare Cash Plan
Cycle to Work scheme
Green Cars salary sacrifice scheme
Voluntary benefits: choose from a range of benefits to suit you
Discounted staff pet care
Access to discounts/cashback with hundreds of participating retailers
Reasonable adjustments during the recruitment process