Senior Program Manager

Jackson Healthcare

. Manage the activity and performance of Venn programs for key clients .

Posted 10/22/2026full-timeRemote • GabonSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship development, with a strong focus on healthcare recruiting processes and strategic sales support. Proficient in managing VMS platforms and ensuring compliance with contracts and performance indicators.

Highest-signal resume keywords

Account Management ExperienceVMS Platform ManagementHealthcare Recruiting KnowledgeClient Execution StrategiesCommunication And Negotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClient Reporting And AnalyticsProcess ImprovementProposal And Contract PreparationExcel ProficiencyWord ProficiencyPowerPoint Proficiency

Soft Skills

Interpersonal SkillsAttention To DetailOrganizational SkillsMultitasking SkillsPublic Relations Skills

Tools & Technologies

VMS Platforms

Industry Keywords

Healthcare SalesLocum Tenens ExperienceBusiness DevelopmentSupplier ManagementClient Liaison

About the role

Key responsibilities & impact

Manage the activity and performance of Venn programs for key clients
Serve as the point of contact and liaison for clients, suppliers, and VMS partners
Manage the provider placement process between suppliers and clients
Communicate, support, and direct supplier activity
Maintain and update VMS platforms
Provide reporting and analytics according to Venn procedures and client statements of work
Conduct business reviews with clients
Service and further develop existing business accounts
Seek continuous process improvement opportunities
Provide strategic sales support and intelligence gathering
Serve as liaison between clients and key suppliers
Understand and document client needs and upcoming demand
Manage the VMS process from requisition through credentialing, accounting, and ongoing performance
Ensure workflow steps progress timely within the VMS
Train and support VMS and Venn program users
Review provider presentations for completeness and requirements fulfillment
Manage changes to requirements, requisitions, schedules, and rules of engagement
Ensure compliance with contracts and key performance indicators
Work with VMS partners on capability effectiveness, support, and evolution
Create monthly account activity overviews
Ensure timely timekeeping approvals, invoice accuracy, approvals, and accounting processes
Provide program utilization, process effectiveness, forecasting, issues, and opportunities reporting
Meet with clients and suppliers to provide provider status updates and feedback
Participate in executive team meetings and provide client program updates
Develop and implement client program roadmaps and business plans with leadership
Assist with RFP requests for new Venn business
Serve as an escalation contact for internal and external issues
Handle escalated customer concerns and direct them to appropriate parties
Conduct supplier performance, utilization, upcoming-needs, and process-improvement reviews
Conduct client activities and calls to encourage program adoption
Maintain client accounts and provide top-tier customer service
Communicate with current clients to identify new needs and grow accounts
Assist in the ongoing evolution of the Venn organization
Provide internal strategic sales support and intelligence gathering for sales targets, including RFP support
Work on special projects or other assigned duties as needed

Requirements

What you’ll need

Bachelor’s degree preferred
5+ years of account management experience
2+ years of experience with an MSP or large client
Previous locum tenens experience preferred
Healthcare sales experience preferred but not required
Ability to create and implement client execution strategies
Relationship and business development skills
Ability to interact at all levels of the business
Excellent communication, negotiation, and presentation skills
Ability to prepare correspondence, proposals, contracts, price quotes, and bids
Expert in managing and coordinating projects
Attention to detail and strong organizational and multitasking skills
Excellent interpersonal and public relations skills
Knowledge of company products
Industry knowledge preferred but not required
Strong understanding of healthcare recruiting processes and strategies
Strong user experience with Excel, Word, PowerPoint, and VMS platforms
Ability to speak, read, and write and use a telephone and computer
Ability to interpret various instructions
Ability to deal with a variety of variables under only limited standardization

Benefits

Comp & perks

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions)
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance)
Paid parental leave
Company sponsored 401k plan with company matching
PTO accruing at 15 days/year for the first year and increasing with tenure
Remote/work from home job opportunities