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Jackson Hewitt Tax Service Inc.

Experienced Tax Professional

Jackson Hewitt Tax Service Inc.

. Prepare tax returns remotely for clients working with Client Service Associates in offices .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in preparing tax returns using Jackson Hewitt software, along with strong communication and problem-solving skills to effectively support clients and tax professionals in a remote environment.

Highest-signal resume keywords
Jackson Hewitt ExperiencePTIN CertificationTax Return PreparationJackson Hewitt Software ProficiencyGeneral Manager Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Tax Return PreparationTroubleshooting Tax ReturnsJackson Hewitt Software ProficiencyTax Process KnowledgeComplex Tax Return Preparation
Soft Skills
Strong Communication SkillsProblem-Solving SkillsDependablePositive AttitudeTeam Collaboration
Tools & Technologies
Jackson Hewitt Software
Certifications & Qualifications
PTIN Certification
Industry Keywords
Tax PreparationRemote Team SupportClient ServiceTax Season AvailabilityReturn Management

About the role

Key responsibilities & impact
  • Prepare tax returns remotely for clients working with Client Service Associates in offices
  • Communicate with Client Service Associates to gather information and ensure accurate, efficient return preparation
  • Assist tax professionals with tax questions
  • Help resolve holds, rejects, and return-management issues
  • Troubleshoot Jackson Hewitt software and process questions
  • Support and coach tax professionals with varying levels of experience
  • Work closely with the leadership team to support offices throughout tax season
  • Support Jackson Hewitt offices and clients as part of the remote team

Requirements

What you’ll need
  • 5+ years of Jackson Hewitt experience required
  • PTIN Certification required
  • Friendly and comfortable talking with clients and teammates
  • General Manager or Area Manager experience strongly preferred
  • Strong knowledge of Jackson Hewitt tax software, systems, and processes
  • Experience preparing and troubleshooting complex tax returns
  • Strong communication and problem-solving skills
  • Ability to work independently while being an active part of a remote team
  • Dependable, positive, and comfortable working in a fast-paced environment
  • Full-time availability during tax season
  • Dependable high-speed internet
  • Reliable cell phone service
  • A quiet, professional workspace
  • Consistent availability and responsiveness during scheduled hours

Benefits

Comp & perks
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free tax training
  • Continuing education for tax preparers
  • Tax Pro bonus program
  • Other award drawings
  • Seasonal opportunities
  • Flexible scheduling
  • Work-life balance
  • Transferable tax-preparation skills
  • Recognition and appreciation programs
  • Team celebrations at the end of tax season