Jackson Hewitt Tax Service Inc.

• Prepare tax returns remotely for clients working with Client Service Associates in offices
• Communicate with Client Service Associates to gather information and ensure accurate, efficient return preparation
• Assist tax professionals with tax questions
• Help resolve holds, rejects, and return-management issues
• Troubleshoot Jackson Hewitt software and process questions
• Support and coach tax professionals with varying levels of experience
• Work closely with the leadership team to support offices throughout tax season
• Support Jackson Hewitt offices and clients as part of the remote team

Experienced Tax Professional

General

• Serve as a point-of-contact for hire data integrity, hire forms and workflows, and employee and manager onboarding inquiries
• Collect, organize, and review new hire onboarding paperwork for accuracy and completeness
• Track and audit background checks, I-9, and E-Verify documentation
• Maintain and update status reports and provide updates for HR and retail leadership
• Flag delayed onboarding issues and follow up with employees and managers
• Communicate and collaborate with Payroll, Benefits, management, and other support personnel
• Conduct file audits to ensure new hire records are compliant
• Train leaders on using the HRIS and onboarding paperwork

Experienced Tax Professional

Seasonal HRIS Specialist