Service Coordinator

Jacuzzi Group

. Address customer complaints and service-related issues promptly while maintaining positive customer relations .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service dispatching, customer relations, and effective communication across various levels. Proficient in managing schedules, coordinating service calls, and utilizing CRM software to enhance operational efficiency.

Highest-signal resume keywords

HVAC/Plumbing/Service Dispatching ExperienceSalesforce CRM ProficiencyService/Repair SchedulingCustomer Communication SkillsDependability and Responsiveness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DispatchingScheduling CoordinationWork Order CreationData UpdatingService Ticket Management

Soft Skills

Effective CommunicationProblem-SolvingAdaptabilityCalm Under PressurePrioritization

Tools & Technologies

Salesforce CRMScheduling Software

Industry Keywords

Customer RelationsService Technician ManagementSubcontractor CoordinationInstallation UnderstandingService-Related Issues

About the role

Key responsibilities & impact

Address customer complaints and service-related issues promptly while maintaining positive customer relations
Understand all facets of installation
Schedule and coordinate service calls involving plumbing, flooring repair, wall repair, and minor drywall repairs
Manage Service Technician schedules across the nation
Create work orders for required materials and work to be completed
Communicate with the Senior Services Manager, Senior Production Manager, and Service Technicians across Jacuzzi Bath Remodel locations
Update data and notes in scheduling software
Upload service tickets and photos into Salesforce CRM
Coordinate subcontractors when necessary
Take escalated customer calls and coordinate resolutions with management
Perform other assigned duties

Requirements

What you’ll need

5+ years of HVAC/Plumbing/Service Dispatching experience
Proficient in CRM software (Salesforce)
Able to effectively relate and communicate with all levels of employees and customers
Must be dependable - must demonstrate thorough follow-up and responsiveness
Must demonstrate the ability to prioritize various tasks effectively and adapt seamlessly to evolving circumstances
Must possess the ability to remain calm and composed while effectively communicating with customers
Experience with Service/Repair scheduling is highly preferred

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
401K with company match
Paid Time off & Company holidays
Growth and promotional opportunities in future
Great work culture and a great team to work with!