FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and support skills, with a focus on troubleshooting, problem-solving, and effective communication. Proficient in analyzing support data and trends to enhance customer satisfaction and engagement.
Highest-signal resume keywords
SaaS Support ExperienceTechnical Account ManagementTroubleshooting SkillsCustomer Service MindsetOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Problem-SolvingData AnalysisRoot Cause AnalysisCase ManagementCustomer Support Metrics
Soft Skills
Effective CommunicationRelationship BuildingProactive ApproachFollow-Up SkillsCustomer Engagement
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Enterprise Software SupportCustomer SuccessProcurementSupply ChainSaaS Solutions
About the role
Key responsibilities & impact- Build and maintain strong relationships with assigned customers and serve as a trusted point of contact for support-related needs
- Monitor customer support activity, identify trends, and proactively address potential issues before they become escalations
- Review open and aging cases and work with Support teams to help ensure timely resolution
- Track customer concerns and follow up on action items to ensure commitments are completed
- Identify recurring issues and work with internal teams to help reduce repeat cases and improve the customer experience
- Conduct regular reviews of customer cases, support activity, and product usage to identify areas where additional assistance may be needed
- Coordinate with Support, Development, Product Management, Professional Services, Customer Success, and other teams when customer issues require additional attention
- Assist with root cause analysis and follow up on corrective actions when appropriate
- Help customers understand available resources, support processes, and self-service options
- Prepare and present customer support metrics, case trends, and other relevant information during regular customer reviews
- Partner with Account Managers and Customer Success Managers to ensure customer needs and concerns are communicated and addressed
- Identify opportunities to improve customer engagement, support processes, and overall customer satisfaction
- Continue developing technical and product knowledge to better support assigned customers
Requirements
What you’ll need- 3 years of experience in SaaS support, technical account management, enterprise software support, or a related customer-facing role
- Good troubleshooting and problem-solving skills
- Ability to understand customer issues, identify trends, and coordinate with internal teams to drive resolution
- Strong organizational and follow-up skills, with the ability to manage multiple customers and priorities
- Ability to communicate effectively with customers, technical teams, and business stakeholders
- Comfortable reviewing support data, case trends, and customer feedback to identify areas for improvement
- Ability to build positive relationships with customers and internal teams
- Strong customer service mindset and a proactive approach to addressing customer needs
- Bachelor’s degree or equivalent experience
- Experience with procurement, supply chain, or enterprise SaaS solutions is preferred
- Additional language skills are a plus
Benefits
Comp & perks- Medical, dental, and vision plans
- Adoption assistance
- Wellness reimbursements
- Generous parental leave
- 401(k) matching
- Flexible work options
- Unlimited vacation for exempt employees