JAGGAER

Account Manager

• Build and maintain strong relationships with assigned customers and serve as a trusted point of contact for support-related needs
• Monitor customer support activity, identify trends, and proactively address potential issues before they become escalations
• Review open and aging cases and work with Support teams to help ensure timely resolution
• Track customer concerns and follow up on action items to ensure commitments are completed
• Identify recurring issues and work with internal teams to help reduce repeat cases and improve the customer experience
• Conduct regular reviews of customer cases, support activity, and product usage to identify areas where additional assistance may be needed
• Coordinate with Support, Development, Product Management, Professional Services, Customer Success, and other teams when customer issues require additional attention
• Assist with root cause analysis and follow up on corrective actions when appropriate
• Help customers understand available resources, support processes, and self-service options
• Prepare and present customer support metrics, case trends, and other relevant information during regular customer reviews
• Partner with Account Managers and Customer Success Managers to ensure customer needs and concerns are communicated and addressed
• Identify opportunities to improve customer engagement, support processes, and overall customer satisfaction
• Continue developing technical and product knowledge to better support assigned customers

Explore Support Account Manager at JAGGAER. Review requirements and application details.

Support Account Manager

Account Executive

• Own and exceed revenue targets by building and executing strategic sales plans for JAGGAER’s enterprise SaaS solutions
• Drive sales opportunities from initial engagement through successful close
• Grow pipeline through strategic prospecting, networking, and continued research
• Serve as a trusted advisor and thought leader to key stakeholders
• Collaborate with Alliance Partners to strengthen solution positioning and accelerate growth
• Craft and deliver executive-level proposals and presentations
• Maintain accurate forecasting and pipeline management in Salesforce (SFDC)
• Lead strategic growth within an assigned territory
• Architect account strategies and build trusted C-suite relationships
• Deliver SaaS solutions that transform procurement and supply chain operations

Explore Account Executive – Enterprise Account Executive at JAGGAER. Review requirements and application details.

Account Executive – Enterprise Account Executive

Director

• Develop and execute partnership strategies and business development plans to drive growth
• Lead joint business development initiatives, co-marketing campaigns, and co-selling motions
• Identify and track procurement-aligned success metrics, including pipeline influence, attach rates, partner certifications, and joint ACV growth
• Manage North America-based partners and activate key stakeholders across complex organizational structures
• Build and deliver joint go-to-market plans
• Collaborate with Sales, Marketing, Professional Services, Product, and Finance
• Track partner enablement on core platforms, products, and solutions
• Develop and maintain joint business plans, revenue commitments, QBRs, performance measurements, and partnership scorecards
• Lead partner sales enablement, including training, competitive guidance, and sales support
• Evangelize partnerships internally and externally and communicate joint value propositions
• Manage and strengthen cross-border alliances and execute regional and international partner strategies

Explore Senior Director – Partner Alliances at JAGGAER. Review requirements and application details.

Senior Director – Partner Alliances

Vice President

• Lead the global Sales Operations function and act as a trusted strategic partner to the CRO and senior sales leadership
• Own the sales operating rhythm, including forecast reviews, pipeline reviews, QBRs, business reviews, and executive reporting
• Drive consistent forecasting discipline, pipeline quality, opportunity hygiene, and sales process adoption across regions and teams
• Lead annual and in-year sales planning, including territory design, quota allocation, coverage models, capacity planning, and productivity assumptions
• Partner with Finance and HR on sales compensation inputs, headcount planning, performance tracking, and resource allocation
• Build and improve sales analytics, dashboards, and reporting covering bookings, pipeline coverage, conversion, sales velocity, productivity, and risk
• Improve CRM governance, data quality, sales tools, workflows, and operational processes
• Identify performance gaps and partner with Sales Enablement, Marketing, PreSales, Partners, and Customer Success to improve execution
• Lead, develop, and scale a high-performing Sales Operations team

Explore Vice President, Sales Operations at JAGGAER. Review requirements and application details.