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Collections Support Agent
Jaja Finance. Support customers across collections channels, including live chat and phone .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and collections, with a strong understanding of financial services regulations. Capable of managing diverse workloads while delivering high-quality support and maintaining compliance standards.
Highest-signal resume keywords
Collections ExperienceCustomer Service ExperienceFinancial Services RegulationsVerbal And Written Communication SkillsCall Centre Technologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Active ListeningProactive Problem-SolvingConfidence In Fast-Paced EnvironmentsCreativity In Problem SolvingSensitivity And Care
Tools & Technologies
DiallersCustomer Portals
Industry Keywords
KPISLACompliance StandardsContinuous ImprovementCustomer Feedback
About the role
Key responsibilities & impact- Support customers across collections channels, including live chat and phone
- Listen actively and assess customer situations to agree sustainable, affordable solutions
- Tailor support for vulnerable customers with sensitivity and care
- Share ideas to improve processes and adapt quickly to change
- Manage varied workloads and solve problems with confidence and creativity
- Keep accurate records in line with company and regulatory standards
- Share customer feedback for continuous improvement
- Meet quality and compliance standards while delivering outstanding service
- Collaborate with the team to meet goals and support one another
- Stay informed on products, services, and operational updates
- Work toward individual and team KPIs and SLAs
Requirements
What you’ll need- Experience in collections or customer service, ideally within credit cards or lending
- Understanding of financial services regulations related to collections
- Strong verbal and written communication skills
- Confidence working in a fast-paced, evolving environment
- Familiarity with call centre technologies, including diallers and customer portals
- Proactive problem-solving mindset
Benefits
Comp & perks- Competitive salary
- Pension contributions, including Salary Exchange facility
- Annual bonus potential
- Private medical cover provided by Vitality (Optional benefit)
- 25 days annual leave (FTE) plus UK bank holidays
- Additional day added for each full calendar year worked, up to a maximum of 30 days
- Your birthday off each year as an additional day's holiday
- 4x life insurance cover
- Access to confidential Employee assistance programme
- Excellent training
- Career growth opportunities