Jaja Finance

Manager

• Lead Jaja’s New Business Originations strategy and a small team of analysts
• Optimise credit risk strategies for acquisition of new customers, balancing risk and reward within business risk appetite
• Lead strategy changes from analysis and recommendation through governance, implementation, validation and post-implementation monitoring
• Lead, coach and develop a small team of analysts, setting priorities and assuring analytical delivery quality
• Use SQL and Python to manipulate and analyse data
• Promote a test-and-learn approach and challenge existing strategies and processes
• Provide data-based insights and recommendations for new-customer decision strategies, including initial credit limits, policy rules and promotional offers
• Analyse origination vintage performance trends to ensure sustainable new lending
• Collaborate with Tech, DataOps, Commercial Finance, Customer Service and Compliance stakeholders
• Maintain governance and controls through documentation, approvals, implementation testing, monitoring and escalation of unexpected outcomes or control weaknesses

Senior Manager, Credit Risk Originations Strategy

Team Leader

• Lead and manage a customer-facing operational team within Fraud Operations
• Lead, coach, and develop Fraud Investigators
• Drive KPIs, productivity, quality, customer outcomes, and service levels
• Monitor and manage operational controls and regulatory compliance
• Manage capability, conduct, attendance, and performance issues through structured plans
• Deliver coaching, quality reviews, and feedback sessions
• Oversee first-party fraud investigations, complex fraud cases, and customer interactions
• Support resource planning, recruitment, onboarding, and succession planning
• Work with the Fraud Operations Manager to identify, escalate, and mitigate operational risks
• Collaborate with Fraud Strategy, Financial Crime, Risk, and Customer Servicing teams on fraud trends and prevention
• Use MI, quality results, and operational insight to drive continuous improvement
• Ensure investigations meet SLAs and regulatory requirements
• Champion risk and control culture and adherence to procedures
• Support process improvements, policy changes, and operational change initiatives
• Act as an escalation point for complex fraud cases and customer complaints

Fraud Team Leader

Investigator

• Manage incoming calls, emails, and live chats to own and resolve customer dispute inquiries
• Provide accurate information about products and services
• Address customer problems, complaints, and queries
• Maintain and update customer records and accurately document interactions
• Follow up on customer queries
• Communicate clearly with customers to understand needs and manage expectations
• Collaborate with team members and other departments to escalate complex issues and improve service delivery
• Gather and share customer feedback to improve products, services, and processes
• Follow company processes, legal and regulatory guidelines, and quality assurance standards
• Work to agreed SLAs and make process improvement recommendations with the Team Manager

Disputes & Chargebacks Investigator

Analytics Engineer

• Support delivery of new data models in a modern technology stack
• Collaborate with stakeholders across business areas to understand requirements and provide appropriate solutions
• Develop existing data models in line with Product and Engineering needs
• Uphold data governance standards
• Support BI and Analytics teams with key data sources for their deliveries
• Work closely with technology and business teams to deliver and maintain data assets in Snowflake
• Ensure data assets follow best practices and support business continuity

Senior Manager, Credit Risk Originations Strategy

Fraud Team Leader

Disputes & Chargebacks Investigator

Senior Analytics Engineer