Director, Event Programming – Operations

Jamestown

. Own event programming for all spaces within One Times Square, including annual and seasonal programming strategy .

Posted 10/11/2026full-timeNew York City • New York • United StatesLead💰 $145,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in event programming and operations, including managing P&Ls, budgets, and master calendars. Proven ability to lead cross-functional teams, communicate effectively with clients, and execute events from planning through close-out.

Highest-signal resume keywords

Event Programming StrategyP&L ManagementCross-Functional Team LeadershipClient-Facing CommunicationEvent Logistics Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event ProgrammingBudget ManagementSales Goal TrackingSOP DevelopmentRisk MitigationVendor ManagementLoad-In/Load-Out LogisticsEvent Lifecycle ManagementFinancial AnalysisEvent Operations

Soft Skills

Excellent CommunicationLeadershipCoachingProblem-SolvingTime Management

Tools & Technologies

TripleseatCventMomentusCRM ToolsMicrosoft Office

Industry Keywords

Event OperationsHospitalityCommercial Real EstateClient ExperienceSafety Protocols

About the role

Key responsibilities & impact

Own event programming for all spaces within One Times Square, including annual and seasonal programming strategy
Determine the mix, cadence, placement, scheduling, and feasibility of events and activations
Own and manage the master calendar for all spaces, including holds, confirmed events, blackout dates, and building activity
Communicate event activity and updates to Sales, Guest Experience, Property Management, Marketing, security, and engineering
Lead recurring working group meetings and maintain a forward-looking view of upcoming events
Set sales goals and KPIs with Elevate, Backal, Sponsorships, Sales leadership, and the Chief Operating Officer
Hold sales teams accountable and report performance, variances, risks, and corrective actions
Accompany sales teams on prospective client tours as the operational expert
Conduct formal event handoffs after executed contracts
Own execution of events from contract execution through event close-out
Establish client communication cadences, planning timelines, site visits, technical walk-throughs, run-of-show documents, and floor plans
Manage load-in/load-out schedules, dock assignments, freight elevator usage, vendors, building rules, safety protocols, and labor requirements
Own event and programming P&Ls, budgets, forecasts, billing, charge reconciliation, and variance reporting
Manage collection, review, approval, and tracking of certificates of insurance
Build and maintain event lifecycle SOPs, client-facing space guides, floor plans, technical specifications, load-in guidelines, policies, vendor lists, timelines, and FAQs
Train Sales, Guest Experience, and Property Management on SOPs and client resources
Lead post-event debriefs and incorporate lessons learned
Supervise, coach, hire, onboard, and train event operations staff and support teams
Coordinate guest experience, property management, marketing, security, engineering, janitorial, access control, promotional efforts, and brand consistency

Requirements

What you’ll need

7+ years of experience in event programming, event operations, venue management, hospitality, or commercial real estate event programming
At least 3 years in a supervisory or leadership role
Experience setting programming strategy and managing a master calendar across multiple spaces and working groups
Experience owning and managing event or departmental P&Ls and budgets, including forecasting, cost control, and variance reporting
Experience working in a handoff-based model alongside dedicated sales teams, including setting, tracking, and reporting on sales goals and KPIs
Demonstrated experience building or scaling event processes, SOPs, and operational documentation
Working knowledge of COI requirements, insurance terminology, and risk mitigation
Strong understanding of load-in and load-out logistics, vendor management, and building operations
Excellent client-facing communication and presentation skills
Strong written communication skills
Strong financial acumen and ability to analyze P&Ls
Ability to hold cross-functional and sales teams accountable to goals
Ability to manage multiple events and competing priorities in a fast-paced environment
Proficiency with event management and calendar software such as Tripleseat, Cvent, Momentus, or similar
Proficiency with CRM tools and Microsoft Office
Bachelor's degree in hospitality, business, event management, or a related field
Flexible schedule required, including evenings, weekends, and holidays based on the event calendar
Must be able to work in a fast-paced, dynamic environment and accommodate adjusted schedules, travel, overtime, and evening/weekend hours
Must comply with company safety and operational rules
Must be able to walk and stand for a portion of the day and use necessary equipment

Benefits

Comp & perks

Flexible schedule, including evenings, weekends, and holidays based on the event calendar
Equal Opportunity Employer commitment to fairness, transparency, and opportunity for all
Professional development through coaching, onboarding, and training opportunities
Opportunity to work on a growing event program at One Times Square