Jamestown

Events

• Own event programming for all spaces within One Times Square, including annual and seasonal programming strategy
• Determine the mix, cadence, placement, scheduling, and feasibility of events and activations
• Own and manage the master calendar for all spaces, including holds, confirmed events, blackout dates, and building activity
• Communicate event activity and updates to Sales, Guest Experience, Property Management, Marketing, security, and engineering
• Lead recurring working group meetings and maintain a forward-looking view of upcoming events
• Set sales goals and KPIs with Elevate, Backal, Sponsorships, Sales leadership, and the Chief Operating Officer
• Hold sales teams accountable and report performance, variances, risks, and corrective actions
• Accompany sales teams on prospective client tours as the operational expert
• Conduct formal event handoffs after executed contracts
• Own execution of events from contract execution through event close-out
• Establish client communication cadences, planning timelines, site visits, technical walk-throughs, run-of-show documents, and floor plans
• Manage load-in/load-out schedules, dock assignments, freight elevator usage, vendors, building rules, safety protocols, and labor requirements
• Own event and programming P&Ls, budgets, forecasts, billing, charge reconciliation, and variance reporting
• Manage collection, review, approval, and tracking of certificates of insurance
• Build and maintain event lifecycle SOPs, client-facing space guides, floor plans, technical specifications, load-in guidelines, policies, vendor lists, timelines, and FAQs
• Train Sales, Guest Experience, and Property Management on SOPs and client resources
• Lead post-event debriefs and incorporate lessons learned
• Supervise, coach, hire, onboard, and train event operations staff and support teams
• Coordinate guest experience, property management, marketing, security, engineering, janitorial, access control, promotional efforts, and brand consistency

Explore Director, Event Programming – Operations at Jamestown. Review requirements and application details.