Senior Manager, IT Enterprise Applications, Digital Workplace

. Own the technical roadmap, governance model, and architecture for ServiceNow, Atlassian, and related Employee Experience platforms .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $154,000 - $216,000 per yearWebsite

Tools & technologies

AzureServiceNowSOAP

Key responsibilities & impact

Own the technical roadmap, governance model, and architecture for ServiceNow, Atlassian, and related Employee Experience platforms
Lead, coach, and develop platform administrators, developers, and technical architects, including performance management, staffing, and career growth
Direct platform delivery by planning, prioritizing, and releasing functionality and enhancements
Lead platform governance and steering committees and align stakeholders on priorities and roadmap decisions
Serve as the technical escalation point for critical service disruptions and cross-domain, vendor, and stakeholder issues
Manage vendor relationships, licensing, contracts, budgets, utilization, spend forecasting, ROI, and SaaS sprawl prevention
Partner with IT, Security, and business stakeholders to architect and govern integrations and automated workflows across enterprise and workplace systems
Advise departments on platform capabilities for new systems and major process changes
Lead evaluation and rollout of AI-powered platform capabilities and use AI tools to automate manual work and improve team efficiency
Partner with the Senior Director of Enterprise Applications on long-term platform strategy

What you’ll need

8+ years of experience delivering and managing enterprise applications and collaboration platforms in a complex, cross-functional IT environment (required)
5+ years of experience coordinating work across internal teams and external vendors, including managing SaaS budgets, contracts, and license negotiations with a focus on cost optimization and sprawl prevention (required)
3+ years in a formal people-management role, including hiring, performance management, and team development (required)
Deep platform architecture experience with hands-on configuration and administration in ServiceNow or Atlassian (required)
Effective executive communication and stakeholder management skills across technical and business audiences (required)
Experience architecting and governing complex enterprise IT platforms across more than one vendor ecosystem (preferred)
Experience building integrations and automated workflows using REST/SOAP APIs and identity providers such as Okta/Azure AD (preferred)
Hands-on experience using AI tools and evaluating AI-enabled platform features (preferred)
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (preferred); relevant education and experience combination considered
Relevant ServiceNow or Atlassian certification (preferred)

Comp & perks